EMR Specialist - Dallas - Texas Orthopaedic Associates

Job Summary:

The EMR Specialist serves as the practice’s subject matter expert for athenahealth (athenaOne) and the applications that integrate with it. This role completes provider and staff requests, customizes workflows, troubleshoots and tests the EMR, integrations, and new software releases, and trains new and tenured staff on best practices. Works directly with the Chief Operations Officer on integrations, vendor management, and system optimization.

Essential Duties and Responsibilities:

The essential duties of the position include the following. Other duties may be assigned.

Key Functions:

Athena Subject Matter Expertise & User Support
• Serve as the practice’s subject matter expert (SME) for athenahealth (athenaOne) and the primary resource for providers, staff, and leadership on all things Athena.
• Provide first-level contact and problem resolution for all users with application issues. Respond to requests for assistance by phone, email, and/or help desk system, and track each request through resolution.
• Open, track, and escalate cases with athenahealth support (Success Community) and other vendors, following through to timely resolution.
• Create and manage user accounts, roles, and permissions; ensure access matches job function and is promptly removed vider Requests & Workflow Customization
• Complete provider and staff requests for EMR build and configuration changes in a timely, prioritized manner.
• Build and customize provider workflows and content, including encounter/exam templates, order sets, favorites, macros, clinical alerts and rules, tasking filters, and clinical and scheduling templates.
• Analyze utilization of applications and workflows to identify areas of improvement; design creative, efficient workflows that reduce documentation burden and increase provider adoption.
• Monitor work queues, unsigned documents, and open items; partner with managers to resolve backlogs.

Integrated Applications & Interfaces
• Support and maintain the third-party applications that integrate with Athena (e.g., patient engagement, call center and telephony, labs, imaging, e-prescribing, and reporting tools).
• Work with the COO and vendors to scope, configure, and test new integrations and interfaces, and validate that data flows correctly between systems.
• Monitor interfaces for errors or failed data transfers, identify root cause, and coordinate fixes with athenahealth and vendors.
• Maintain documentation of system configurations, integrations, and vendor contacts.

Troubleshooting, Testing & Release Management
• Troubleshoot application and workflow issues, identify root cause, and document resolutions to prevent recurrence.
• Review athenahealth release notes ahead of each release; assess impact on current workflows and recommend which new features the practice should adopt.
• Develop and execute test plans for new releases, configuration changes, and integrations before go-live; document results and coordinate sign-off with the COO.
• Lead implementation of new applications and features, including planning, testing, training, go-live support, and post-go-live follow-up.

Training & Education
• Develop and maintain company-wide application training, including orientation materials, schedules, protocols, manuals, tip sheets, quick reference guides, presentations, and training checklists.
• Train new employees during onboarding and provide ongoing training for tenured staff and providers on best practices, workflow changes, and new release features.
• Assess users’ comfort and proficiency with applications, identify training gaps, and communicate findings to the COO.
• Communicate system changes, updates, and release highlights to users through meetings, memos, and emails so staff stay informed.

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