End-User & Systems Job Dallas area,Texas USA,IT/Tech

The End-User & Systems Support role is an entry-level role responsible for providing first-line technical support to end users across the organization. This role supports desktops and laptops, cloud-based applications, networking, audiovisual systems, and collaboration tools while working within established IT policies and data governance standards. The technician will work tickets in a queue-based environment, collaborate closely with other IT team members, and gain exposure to enterprise technologies across office, arena, and cloud environments.

This position is ideal for a motivated individual looking to build a strong foundation in enterprise IT systems, customer support, and modern cloud technologies.

JOB FUNCTION:

End User Support & Helpdesk Operations
- Provide Tier 1 technical support to end users via ticketing system, email, phone, and in-person support
- Accurately document incidents, requests, and resolutions in the ticketing system
- Escalate complex issues to Tier 2/3 support when appropriate
Image, configure, and deploy Windows PCs and Apple Mac Books
Install and maintain the organization’s standard technology stack and required software
Assist with device lifecycle management, including onboarding and offboarding users
Identity, Cloud, and Productivity Tools
- Support users within Azure Active Directory (Entra )
- Assist with account provisioning, access requests, and basic group management
- Support Microsoft 365 applications including Outlook, Teams, One Drive, SharePoint, and related services
Networking & Connectivity
- Perform basic LAN and Wi-Fi troubleshooting for office users
- Work with senior IT staff to resolve more complex networking problems
Data Storage & Governance
- Assist users with cloud storage platforms (One Drive, SharePoint, and other approved services)
- Help users understand and comply with data governance, security, and retention policies
- Identify and report potential data handling or compliance concerns
Assist with deployment, configuration, and troubleshooting of AV technology in meeting rooms
Support IPTV systems and conference room technology
Provide basic support for microphones, displays, cameras, and control systems
Voice & Communications
- Perform basic VoIP troubleshooting (handsets, softphones, call quality, connectivity issues)
- Escalate carrier or system-level issues as needed
Arena & Specialized Technology
- Support and learn specialized technologies used in arena and event spaces
- Assist with setup, troubleshooting, and operational support during events as required
Collaboration & Professional Development
- Work effectively as part of a collaborative IT team
- Communicate clearly and professionally with users and teammates
- Demonstrate a willingness to learn new technologies and processes
- Participate in documentation efforts and continuous improvement initiatives
Entry-Level Infrastructure & Data Exposure
- Assist with entry-level tasks related to database technologies and unstructured data platforms
- Gain hands‑on exposure to infrastructure supporting these systems in AWS and Azure
- Support senior team members with basic cloud and infrastructure‑related tasks

REQUIRED

SKILLS AND ABILITIES:

High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred)
0–2 years of experience in IT support, helpdesk, or customer service-related technical role
Basic understanding of Windows and macOS operating systems
Familiarity with Microsoft 365 applications
Strong customer service and communication skills
Ability to manage multiple tasks in a ticket-driven environment
Ability to lift and move IT equipment (up to 40 lbs)

PREFERRED QUALIFICATIONS:

Experience with Azure AD / Entra
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi)
Exposure to AV systems, VoIP, or IPTV technologies
Familiarity with cloud platforms such as AWS or Azure
Interest in databases, data platforms, or infrastructure technologies

The Dallas Mavericks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.