Director of Technology Operations

Coinspaid Dev is the engineering brand behind the technology, infrastructure, and R&D expertise built within Coinspaid. With more than 120 engineers and over 11 years of industry experience, Coinspaid Dev brings together software engineering, infrastructure, security and R&D teams with experience building distributed systems and blockchain infrastructure operating across more than 20 blockchain networks.

Coinspaid Dev emerges as an independent engineering brand with a straightforward mission: to advance blockchain infrastructure engineering and contribute practical expertise back to the industry. The structure is new. The experience behind it is not.

Director of Technology Operations

We are building the next operating model for a ~150-person technology organization behind production-critical financial infrastructure.

We are looking for a Director of Technology Operations to lead that transformation.

This is not a traditional infrastructure or IT operations role. The mandate is to evolve Technology Operations from a primarily reactive model toward a scalable organization built around clear ownership, platform engineering, automation, self-service, operational excellence, resilience and measurable outcomes
.

You will initially lead several established technology functions through their existing Heads and Leads, with approximately 25 people across Platform/Dev Ops, Corporate IT and Operational Excellence
. The mandate is broader than the initial team size: you will help shape the operating model of a ~150-person technology organization and build capabilities designed to scale significantly beyond today’s structure.

Your responsibility will go beyond managing these teams. You will help shape how the broader technology organization operates: how production services are owned, how incidents and changes are managed, how engineers consume infrastructure capabilities, how operational risks are identified, and how recurring manual work is systematically eliminated.

A major part of the role is organizational transformation. We expect you to assess the current model, challenge it where necessary, define the target state, develop the leaders underneath you, and deliver measurable improvements rather than simply introduce new processes.

The goal is straightforward: as the company grows, Technology Operations should become more reliable, resilient and scalable while requiring less manual coordination, less operational toil and less executive intervention
.

• Lead the transformation of Technology Operations across Platform/Dev Ops, Corporate IT and Operational Excellence, moving the organization from reactive operations toward ownership, automation, self-service and measurable outcomes.
• Define the Technology Operations strategy, target operating model, organizational structure, responsibilities, priorities and transformation roadmap.
• Lead multiple established technology functions through Heads, Leads and other managers, creating clear accountability and developing leaders who can operate with increasing autonomy.
• Lead the evolution of Dev Ops toward a Platform Engineering model that reduces operational toil, increases self-service and improves developer productivity while maintaining reliability and security.
• Partner with Engineering to establish a “you build it, you own it” model , where product teams retain ownership of their services in production while Technology Operations provides the platform, standards, tooling and operational framework that enable them to operate reliably.
• Develop Service Management toward Operational Excellence: strengthen service ownership, incident and problem management, introduce risk-based change governance, reduce unnecessary manual controls, and use operational data to eliminate systemic causes of failures.
• Transform Corporate IT toward a secure, automated employee technology model , with strong identity and access lifecycle management, device management, governance and employee self-service.
• Continuously assess the current organization, technology landscape and operating model, identify structural and operational gaps, and turn them into concrete improvement initiatives.
• Improve the maturity, reliability, scalability and efficiency of technology operations supporting production-critical systems.
• Define meaningful operational metrics and use them to identify systemic problems, measure transformation outcomes and drive improvements rather than simply report performance.
• Own the Technology Operations…