SF BSA- Senior Level

Sponsorship not available, no C2C.Locations include these office hubs:
Dallas, Pittsburgh, Phoenix, Denver, Birmingham, Cleveland

DescriptionPNC is seeking a highly motivated Business Systems Analyst with strong Salesforce experience to bridge the gap between business stakeholders and technical teams. This role will be responsible for gathering and analyzing business requirements, identifying process improvements, and delivering scalable Salesforce solutions that support organizational goals. The ideal candidate has a blend of business analysis expertise, Salesforce platform knowledge, and experience working in Agile environments.

Key Responsibilities:

Collaborate with business stakeholders to gather, document, and validate business requirements. Analyze current business processes and identify opportunities for optimization and automation. Translate business needs into functional specifications, user stories, process flows, and solution designs. Partner with Salesforce Administrators, Developers, Architects, and cross-functional teams to implement Salesforce solutions. Configure and support Salesforce functionality, including workflows, reports, dashboards, custom objects, validation rules, and automation tools.

Facilitate requirements workshops, stakeholder meetings, and solution reviews. Conduct gap analyses and recommend technology solutions aligned with business objectives. Support system testing efforts, including User Acceptance Testing (UAT), test planning, and defect resolution. Monitor system performance and recommend enhancements to improve user experience and operational efficiency. Develop training materials and provide end-user support and documentation. Ensure compliance with data governance, security, and best practices within the Salesforce platform.

Required Qualifications:

Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field. 3+ years of experience as a Business Systems Analyst, Business Analyst, or similar role. 2+ years of hands-on experience working with Salesforce Sales Cloud, Service Cloud, or related Salesforce products. Strong understanding of business process analysis, requirements gathering, and documentation techniques. Experience creating user stories, process maps, functional specifications, and test cases.

Knowledge of Salesforce platform capabilities, data models, security, reporting, and automation tools. Experience working in Agile and Scrum environments. Excellent communication, presentation, and stakeholder management skills. Strong analytical and problem-solving abilities.

Additional

Skills & Qualifications

Preferred Qualifications:

Salesforce Administrator Certification. Salesforce Business Analyst Certification.

Experience with Salesforce Lightning Experience. Knowledge of Salesforce integrations, APIs, and third-party applications.

Experience with Jira, Azure Dev Ops, or other project management tools. Familiarity with CRM implementations and data migration projects. Experience supporting Sales, Service, Marketing, or Customer Success organizations.

Employee Value Proposition (EVP)
TEKsystems has been supporting PNC for the last 15 years. We are helping PNC on their digital transformation by building capacity teams through our various engagement models. Our relationship with the bank has transformed to the point where PNC views TEKsystems as a strategic partner and not just another vendor:
Below are some highlights of our relationship as well as PNC Marketplace data:

TEKsystems Data within PNC TEKsystems is top domestic vendor for PNC for last 5 years in a row. In 2021 TEKsystems deployed over 500 resources at the bank and over 1,700 for the last 3 years. 81% of the resources we deploy at PNC engage with PNC in fulltime employment conversations after 9 months of being placed The average assignment for a TEKsystems consultant at PNC 23 months in duration.

Job Description This role focuses on bridging the gap between business stakeholders and technical teams by leveraging strong Salesforce expertise and business analysis skills. You will gather and analyze business requirements, identify process improvements, and design scalable Salesforce solutions that support organizational goals. Working in an Agile, fast-paced environment, you will help shape and optimize key processes across Sales, Service, Marketing, and Customer Success functions.

Responsibilities Collaborate closely with business stakeholders to gather, document, and validate…