IT Operations Manager

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, Met Life, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case.

Backed by Wndr Co, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

We are seeking a hands-on, execution-focused IT Operations Manager to build and scaleour internal IT function across a growing, global, and remote-first organization.
This role will own day-to-day IT operations, systems, and support infrastructure,ensuring employees have secure, reliable, and efficient access to the tools and environments they need to do their best work. You will partner closely with Compliance,Engineering, Dev Ops, HR/People, and Operations to support company growth,company tooling, onboarding/offboarding, and expanding compliance needs.

IT Operations & End-User Support

• Own day-to-day IT operations, including end-user support, device management,and troubleshooting across a distributed workforce
• Ensure timely resolution of IT issues with strong SLAs and high employee satisfaction
• Manage onboarding and offboarding processes, including provisioning anddeprovisioning of systems and access
• Participate in on-call and after-hours support as needed to respond to criticalincidents and urgent business needs.

• Administer and optimize core business systems (e.g., Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, endpoint management tools)
• Maintain system reliability, performance, and uptime across all internal tools
• Closely partner with Compliance team to enforce IT security policies and best practices
• Support audits (e.g., SOC
  2) by maintaining documentation, controls, and system integrity
• Ensure secure device management, data protection, and access controls
• Ensure systems and processes meet the security and compliance requirements of customers in highly regulated industries such as healthcare, financial services,insurance, and government

• Build and scale IT processes and workflows for a growing organization
• Identify opportunities to automate repetitive tasks and improve efficiency
• Standardize onboarding, asset management, and support processes

• Manage IT vendors, licenses, and subscriptions
• Track and maintain IT asset inventory across devices and systems
• Optimize costs while maintaining high-quality tooling and support

• Partner with HR/People Ops on onboarding/offboarding to ensure a smooth employee experience and adherence to compliance best practices
• Collaborate with Compliance, Engineering, and Dev Ops teams on tooling, access, and infrastructure needs
• Support global teams across time zones and regions

• 5–8+ years of experience in IT Operations, IT Support, or Systems Administration
• Experience managing IT in a high-growth, SaaS, or remote-first environment
• Hands-on administrative experience with:
  Google Workspace, Azure AD, MS 365
  Endpoint management tools (e.g., Jamf, Kandji, Intune)
  Ticketing systems (e.g., Jira, Zendesk, Service Now)
• Strong understanding of IT security best practices and access management
• Strong hands‑on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCIDSS, and other globally recognized security and privacy frameworks.
• Demonstrated experience maintaining IT…