Technical Support Engineer

Technical Support Engineer – Medius Payments Support L2

• Location:
  
  USA – REMOTE
• Work arrangement:
  Fully Remote
• Employment type:
  
  Full-time

The Technical Support Engineer – Medius Payments Support L2 role at Medius is a key part of the US-based team. This position is based on the West Coast (PST). The team is responsible for supporting and troubleshooting our applications in the areas of Medius Payments, Supplier Management and Supplier Portal. You will collaborate with other departments such as R&D, L1 Support, and Consulting to resolve complex application-related issues faced by our customers, while also contributing to continuous improvements of processes and systems.

• Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
• Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction.
• Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
• Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team.

• Willingness to learn new tools and technologies as part of ongoing personal and professional growth,
• A solid general understanding of technology and comfort with working in technical environments,
• Experience working with SQL, XML, and JSON, sFTP
• Strong analytical mindset with the ability to identify root causes of technical problems,
• Ability to solve complex problems and provide clear, actionable solutions,
• A keen eye for detail, especially when diagnosing technical issues,
• A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support,
• Proficiency in both English (spoken and written), as the role involves communication with an international team and customers,

• US Banking systems and policies
• NACHA and ISO
  20022 banking files
• Understanding of the source code and ability to work with the code base in troubleshooting
• Troubleshooting of REST API, SaaS platforms & web-based applications (mainly Azure technology stack)

Medius Is Committed To Fair And Equitable Compensation Practices.

The estimated base salary range for this role is $70,000.00 - $78,000.00/year
, which represents a good-faith estimate of the compensation for this position.

Actual compensation will be determined based on several factors, including but not limited to relevant skills, experience, qualifications, certifications, internal equity, and the geographic location in which the role is performed. Compensation may vary for roles performed in different locations due to differences in the cost of labor.

The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements.

Medius is an equal opportunity employer.

We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability (physical or mental), genetic information, medical condition, marital status, citizenship or…