ServiceNow ITOM ITAM Business Analyst
Listed on 2026-11-05
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IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, IT Consultant
Experience: 4+ Years (Total and Relevant)
Location: Remote – India
Work Mode: Fully Remote
Employment Type: Contract
Contract Duration: 6 Months
BGV/Compliance Requirement: Required
Number of Openings: 1
Shift Timing: Not Specified
Job OverviewWe are looking for an experienced Service Now ITOM ITAM Business Analyst with strong knowledge of Service Now IT Operations Management (ITOM) and IT Asset Management (ITAM).
The ideal candidate should have experience gathering and analyzing business requirements, understanding IT operations and asset management processes, and supporting Service Now implementation and enhancement initiatives.
The consultant will work closely with business stakeholders, functional consultants, developers, and technical teams to translate business requirements into effective Service Now solutions.
Key ResponsibilitiesGather, analyze, and document business and functional requirements for Service Now ITOM and ITAM initiatives.
Collaborate with business stakeholders to understand existing IT operations and asset management processes.
Conduct requirement-gathering workshops and stakeholder discussions.
Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and acceptance criteria.
Support the implementation, configuration, and enhancement of Service Now ITOM and ITAM modules.
Analyze business processes, identify gaps, and recommend improvements.
Work with Service Now developers and architects to translate requirements into functional solutions.
Support IT asset lifecycle management processes, including asset tracking and reconciliation.
Assist with ITOM-related processes such as discovery, configuration management, and operational visibility.
Coordinate User Acceptance Testing (UAT), validate solutions, and document testing outcomes.
Support defect tracking, issue resolution, and post-implementation activities.
Maintain functional documentation and communicate project updates to stakeholders.
Work ArrangementLocation: Remote – India
Work Mode: Fully Remote
Contract Duration: 6 Months
BGV/Compliance: Required
Shift Timing: Not Specified
Requirements Required Skills & Experience4+ years of total and relevant experience in Service Now ITOM/ITAM business analysis or related Service Now functional roles.
Strong understanding of Service Now IT Operations Management (ITOM).
Good knowledge of Service Now IT Asset Management (ITAM).
Experience gathering, analyzing, and documenting business requirements.
Ability to translate business needs into functional specifications and user stories.
Knowledge of IT operations, IT asset lifecycle management, and related workflows.
Experience conducting stakeholder workshops and requirement discussions.
Understanding of Service Now implementation and enhancement processes.
Experience supporting UAT, defect management, and functional validation.
Strong analytical, documentation, communication, and problem-solving skills.
Ability to collaborate with developers, architects, and business stakeholders.
Preferred SkillsKnowledge of Service Now CMDB and Discovery.
Familiarity with Service Now Hardware Asset Management (HAM) and Software Asset Management (SAM).
Understanding of ITIL and IT Service Management processes.
Experience with Agile methodologies, sprint planning, and user story management.
Experience working on enterprise Service Now transformation projects.
Additional RequirementsAbility to work independently in a remote environment.
Strong communication and stakeholder management skills.
Ability to coordinate effectively with cross-functional teams.
CertificationsNo mandatory certifications have been specified by the vendor.
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