Senior CCaaS Engineer - Incident & AI Automation
Listed on 2026-10-31
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IT/Tech
Systems Engineer -
Engineering
Systems Engineer
CDW group is seeking an experienced Senior Contact Center Engineer to join our Managed Services team. You will support, maintain, troubleshoot, and optimize cloud CCaaS platforms, including Five9, NICE CXone, Webex Contact Center, and Cognigy, in a 24/7 environment.
You will collaborate with customers and vendors to ensure service availability, meet SLAs, resolve complex issues, and deliver exceptional customer experience.
Are you ready to take on the Senior CCaaS Engineer - 24/7 Incident & AI Automation role at CDW group?
As a Senior CCaaS Engineer - 24/7 Incident & AI Automation, you will play an important part at CDW group in United States.
We invite applications for the Senior CCaaS Engineer - 24/7 Incident & AI Automation position located in United States.
The following role is for a Senior CCaaS Engineer - 24/7 Incident & AI Automation with CDW group.
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