Director - Enterprise Systems and Services

Director - Enterprise Systems and Services Job#: 3057755

Job Description:

Onsite 2x a week in Dallas, TXJob Summary The Director of Enterprise Systems and Services Service Delivery and Project Portfolio provides strategic and operational leadership for enterprise technology services within a complex, highly regulated, mid-to-large organization operating in a 24/7 environment.

This role oversees service delivery, incident management, project portfolio governance, enterprise architecture, budgeting, capital planning, and technology infrastructure initiatives. The director ensures reliable, secure, and scalable solutions aligned with organizational objectives.

The director collaborates with business leaders to drive innovation, improve operational performance, establish technology standards and policies, and lead continuous improvement through root-cause analysis and service optimization.

Required

Education and Experience
- Bachelor’s degree in a related field
- Ten years of progressively responsible related experience
- At least three years in a supervisory capacity

- Experience with ITIL, including the ability to develop operational sustainability plans and related tasks to accomplish organizational objectives

Preferred Qualifications
- Current or former technical industry-related certifications
- Experience in healthcare, academic healthcare, financial services, or another highly regulated environment
- Experience leading enterprise infrastructure, platforms, systems, or technology operations
- Experience managing critical production environments

- Experience with service delivery, project portfolio governance, capital planning, and enterprise architecture

Primary Responsibilities
- Direct and oversee day-to-day service deliverables and impacts within the Enterprise Systems and Services division
- Review Service Now incidents to ensure timely resolution and appropriate prioritization and escalation
- Partner with division leadership and ESS management to manage operational priorities
- Assist with strategic and operational project portfolio planning
- Ensure approved projects are executed and implemented as planned
- Direct enterprise architects in delivering sound, well-vetted enterprise solutions
- Manage infrastructure and computing asset lifecycle strategies
- Assist with forecasting and budgeting for aging and end-of-life technology
- Support resource planning for projects and initiatives across IT divisions and business partners
- Participate in annual capital planning
- Identify innovative solutions that improve the efficiency of Information Resources services
- Establish policies and procedures for server hardware, operating systems, storage, compute, and related components
- Partner with the scientific and technical community to evaluate future technology trends
- Consult with business partners, application analysts, vendors, and other stakeholders on project demand and planning
- Evaluate design and build requirements, hardware and software specifications, pricing, and ongoing operational needs
- Represent the division in root-cause analysis activities
- Identify process and procedural improvements that increase the reliability of centrally managed technology
- Perform other duties as assigned

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process.  for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

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Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP…