Business Analyst​/App ; Adobe Workfront & Salesforce

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and internationally. We help organizations transform technology investments into measurable business outcomes by delivering exceptional talent, consulting, and managed services solutions. Join our global solutions team as a Business Analyst / App Support (Adobe Workfront & Salesforce) providing application support on a highly visible enterprise transformation initiative. You will work directly with a leading media, entertainment, and consumer products organization to support new workflow solutions focused on Adobe Workfront and Salesforce, serving as the primary liaison between business users, external partners, administrators, and technical stakeholders to ensure rapid resolution of L1 and L2 issues.

This role drives operational excellence across a newly launched product approvals ecosystem, improves user experience, streamlines support processes, and enables business teams to work more efficiently. Excellent customer service skills and strong communication across all user levels are essential. This is an opportunity to become a trusted advisor within a fast-paced environment where your analysis, communication skills, and platform expertise directly contribute to the success of a major enterprise transformation effort.

The position can be worked remotely on PST hours from within the United States.

Remote, United States (Los Angeles, CA preferred). Work Type:
Remote.

• Serve as the primary Business Analyst / Application Support resource supporting requests managed through Salesforce Case Management, ensuring timely triage, prioritization, and resolution tracking.
• Analyze incoming Salesforce Cases related to Adobe Workfront functionality, integrations, and user issues; document requirements and translate into actionable solutions.
• Act as a liaison between business users, Workfront platform owners, and the technical team to clarify needs, define scope, and drive resolution.
• Monitor support queues, identify trends in case volume and issue types, and recommend process or system improvements.
• Collaborate with system administrators and developers to troubleshoot issues, validate root causes, and ensure effective resolutions.
• Ensure proper case documentation within Salesforce, including resolution notes, categorization, and knowledge base updates.
• Carry out acceptance testing for Workfront bug fixes prior to release to production.
• Provide end‑user support and guidance to improve adoption and effective use of Adobe Workfront.
• Maintain standard operating procedures (SOPs) for case handling, escalation, and issue resolution.
• Work with the product development team to gather, document, and maintain detailed business requirements, user stories, and acceptance criteria for Workfront enhancements and defect fixes.
• Ensure alignment with governance, compliance, and change management processes across Salesforce and Workfront ecosystem.

• 4 years of Business Analysis / Application Support experience supporting enterprise applications.
• Prior Adobe Workfront user, administrator, or support experience.
• Prior experience managing or supporting Salesforce Case Management environments.
• Strong requirements elicitation, documentation, and stakeholder interviewing skills.
• Experience creating user stories, business process flows, and acceptance criteria.
• Demonstrated ability to troubleshoot application issues and coordinate resolution efforts.
• Experience supporting business users in a production environment.
• Knowledge of software development lifecycle (SDLC), Agile, and iterative delivery methodologies.
• Experience facilitating UAT, validation testing, and defect management activities.
• Strong…