Cluster Assistant IT Manager

The Cluster Assistant IT Manager supports the Cluster IT Manager in overseeing hotel technology operations ensuring reliability security and efficiency of systems and guest-facing technologies.

Key responsibilities include:

• Assist in planning implementing and maintaining IT infrastructure including networks servers and software systems.
• Support critical hotel systems (e.g. Property Management Point of Sale key card access IP telephony CCTV and guest Wi-Fi).
• Enforce cybersecurity protocols ensure data backups and maintain disaster recovery plans.
• Provide IT support across departments troubleshoot issues and train staff on IT systems and policies.
• Liaise with external IT vendors and corporate IT teams for support and system upgrades.
• Assist with IT budgeting procurement and asset inventory management.
• Ensure compliance with data protection laws and industry regulations.
• Participate in 24/7 support rotation for critical system issues and emergencies.

• Bachelors degree in IT Computer Science or related field; 3 years of IT management experience preferably in hospitality.
• Strong knowledge of hospitality software systems networks servers Windows environments and cloud services.
• Solid understanding of cybersecurity data protection laws and disaster recovery planning.
• Excellent leadership communication and project management skills with ability to manage vendors and budgets.

Yes

Full-time