Implementation Specialist

C8 Health is a platform for the implementation of best practices in healthcare organizations. We harness the power of AI to make best practices available to every provider, anywhere and any time — driving care consistency, better patient outcomes, and lower cost of care.

C8 Health was founded in 2022, and has partnered with leading hospital systems and providers such as Mount Sinai, Brigham & Women's Hospital, Metro Health, UTMB and Dartmouth Health. Join us on our mission to bring better care, for less.

We are a fast growing, venture backed early-stage startup. Each day at C8 Health is dynamic and full of possibilities. Our culture thrives on agility, collaboration, and frequent iteration.

Implementation Consultants at C8 Health oversee technical and operational onboarding for new clients while guiding upgrades and expansion for existing accounts. In this role, you will manage a portfolio of active projects to ensure timely go-lives, configure technical integrations, naviagte complex organizations, mitigate risks, and help build scalable onboarding processes.

You will be joining a growing Implementation team and report directly to the Senior Director of Implementation. In this role, you will take ownership of a portfolio of clients in various parts of their customer journey, working closely with a dedicated Customer Success Manager on each account. You own the build — platform configuration, technical integrations, timeline management, and stakeholder coordination toward the north star of ensuring high adoption.

• Conduct technical discovery and operational scoping conversations to drive high quality outcomes for each phase of the implementation.
• Manage platform configuration for each client, on schedule and with a high-quality customer experience.
• Own technical coordination for SSO, SFTP, and other integration workflows — understand requirements, communicate clearly with hospital IT teams, and serve as the escalation point for configuration-specific challenges.
• Drive stakeholder accountability across clients and internal teams, proactively securing the deliverables needed to advance each phase and maintaining strong, trust-based relationships through open communication and effective handoffs.
• Collaborate with the Customer Success Manager on each account to ensure client expectations are clearly defined and aligned, customizations are planned, and any risks are surfaced early.
• Build and continuously improve the implementation process — establishing phase-gate structure with clear milestones, dependencies, and go/no-go criteria, while documenting repeatable steps and identifying automation opportunities that shape our product roadmap and implementation scalability.

• 4+ years in implementation or technical onboarding.
• 4+ years working with clinicians or administrators in hospital-based healthcare; you understand how health systems operate and how to navigate their IT and clinical stakeholder environments.
• Takes a high degree of ownership for achieving good outcomes across time to value, implementation quality, and high platform adoption.
• Thoroughly understands SSO/SAML configuration, SFTP-based data workflows, and API integration concepts — not as a builder, but as an owner who can read documentation, ask the right questions, and drive resolution.
• Resilient. You rebound from setbacks, handle ambiguity well, and bring a can-do attitude to difficult situations.
• Fluent in AI tools and their ability to improve your day-to-day efficiency.
• Strong project management skills and experience using tools such as Jira and Google Workspace.

• Structured and self-directed. You run customer-facing projects where you don't control the…