Platform Success Specialist

About Fullthrottle.ai

full throttle.ai is redefining AdTech for the mid‑market by making advanced identity, AI‑driven audience building, omnichannel activation, and transaction‑level measurement radically easy. Our AI Media Agent brings the sophistication of a DSP, CDP, and analytics suite together in one intuitive platform. No armies of analysts, no complex stacks, and no friction. We help agencies, brands, and media companies unlock first‑party power and execute premium marketing without the heavy lift.

The Platform Success  Specialist is the architect of an agency’s first operational experience with full throttle.ai. This role ensures agencies successfully adopt and operate within our all‑in‑one workflow — moving from audience creation to omnichannel activation to verified outcomes without stitching together tools, teams, or spreadsheets.

This role sits at the center of one of our most important strategic objectives: building and scaling a unified workflow that makes powerful AdTech impossibly simple. The Platform Success  Specialist ensures agencies don’t just launch campaigns — they master the system.

You will bridge platform capability with real‑world agency execution, remove friction early, and ensure onboarding translates into long‑term operational confidence. You will also serve as a structured voice of the user, directly influencing how the platform evolves.

This role is for someone who can combine technical fluency, workflow design thinking, AI‑enabled insight gathering, and customer empathy to deliver what we promise:
AdTech made easy.

This is a highly client‑facing, technical onboarding role. You will work directly with agencies to implement campaigns, configure tracking, and ensure data flows correctly across audiences, activation, and measurement. This role requires hands‑on familiarity with programmatic platforms and digital advertising infrastructure.

All‑In‑One Workflow Activation

• Lead agencies through structured onboarding across the full campaign lifecycle within the platform
• Audience creation, AI‑driven segmentation, omnichannel activation, margin configuration, and measurement validation.
• Act as the primary technical point of contact for clients during onboarding, translating platform capabilities into executable campaign setups
• Ensure the platform integrates cleanly into the agency’s workflow while progressively simplifying and unifying fragmented processes.
• Support Sales with demos, pitches, and/or post‑sale integration planning
• Proactively identify deployment or workflow risks that could undermine adoption or clarity.

Adoption & Friction Removal

• Serve as the technical and workflow translator between agency operators and platform capabilities.
• Troubleshoot implementation issues across tags, feeds, APIs, and campaign configuration.
• Distinguish between training gaps, workflow misalignment, and product opportunity.
• Protect the simplicity promise by reducing recurring onboarding friction and elevating usability insights to Product.
• Voice of the User & Product Influence
• Capture structured qualitative feedback from agency interactions and usage reviews.
• Leverage AI tools such as Otter.ai and other transcription platforms to extract insights from calls, wrangle unstructured data, and synthesize recurring friction themes.
• Facilitate tight feedback loops between agencies, Revenue, Operations, and the Product teams.
• Serve as a critical contributor to roadmap prioritization, especially around workflow clarity, onboarding guidance, and AI‑assisted activation.

Scalable Enablement & AI Leverage

• Build documentation, onboarding playbooks, training materials, and short‑form videos that empower agencies to scale without manual dependency.
• Use AI tools to accelerate…