Senior Manager, Core HR Products

The Senior Manager, Core HR Product Owner leads the strategy, governance, optimization and ongoing delivery of the global Core HR product ecosystem within Global People Services. Serving as the business product owner for Core HR and Tier 2 HR technology capabilities, this role connects People Services, HRIT, Identity & Access Management, IT, Security, HR Business Partners and other HR Centers of Excellence to deliver secure, scalable and employee-centered HR technology and processes across Oracle HCM, self-service, HR data, Service Now, identity lifecycle integrations, security and downstream systems.

The Senior Manager, Core HR Product Owner leads the strategy, governance, optimization and ongoing delivery of the global Core HR product ecosystem within Global People Services. Serving as the business product owner for Core HR and Tier 2 HR technology capabilities, this role connects People Services, HRIT, Identity & Access Management, IT, Security, HR Business Partners and other HR Centers of Excellence to deliver secure, scalable and employee-centered HR technology and processes across Oracle HCM, self-service, HR data, Service Now, identity lifecycle integrations, security and downstream systems.

• Own the Core HR and Tier 2 HR technology strategy, roadmap and backlog, prioritizing enhancements, defects, integrations, self-service, data quality, controls, compliance, technical debt and operational improvements based on business value.
• Translate employee, manager, People Services and HRBP needs into business requirements, user stories and acceptance criteria; partner with HRIT on solution design, configuration, development, UAT, releases, production support and business sign-off, while serving as an Oracle HCM subject-matter escalation point.
• Lead the global roadmap for Employee Self-Service (ESS), Manager Self-Service (MSS) and HR Self-Service (HRSS), moving high-volume or high-friction work to intuitive self-service while maintaining appropriate approvals, security, auditability and HR oversight.
• Partner with HRIT, change management, Walk Me and other digital adoption teams on implementation, testing, training, communications, contextual guidance and adoption; use case volume, user feedback and transaction outcomes to improve completion, reduce friction and identify additional automation opportunities.
• Serve as a senior business steward for Core HR data across Oracle HCM and connected systems, establishing ownership, standards, validation rules and controls for worker, organizational, position, employment, location and hierarchy data; lead reconciliation, data-quality reviews and root-cause remediation.
• Provide HR business ownership for integrations among Oracle HCM, SailPoint, Active Directory/Entra , Service Now and other dependent systems, including Joiner/Mover/Leaver lifecycle automation; govern authoritative Oracle data, define lifecycle requirements, assess downstream impacts and coordinate end-to-end testing and recurring-failure remediation.
• Lead HR application security and access governance in partnership with HRIT, IAM, Security, Internal Audit and business stakeholders, including Oracle HCM security roles, Areas of Responsibility, approval routing, access models, elevated-access reviews, segregation of duties, audit support and control remediation.
• Own the Core HR/Tier 2 Service Now relationship for incidents, requests, defects and enhancements; ensure appropriate categorization, prioritization, ownership, monitoring and resolution; analyze aging and recurring tickets to drive escalation, root-cause fixes, automation, self-service, training, knowledge improvements and product changes.
• Act as the primary business counterpart to the HRIT HCM team and partner across People Services, HRBPs, Recruiting, Payroll, Benefits, Compensation, IAM, IT and Security to define ownership, prioritize reporting and product needs, validate reports and dashboards, coordinate cross-functional testing and release readiness, and drive decisions across upstream and downstream dependencies.
• Lead the Tier 2 Core HR operation and associated product portfolio, provide direction and prioritization to team members, establish measurable objectives for product delivery, data quality, self-service adoption, security and service performance, elevate business risk and competing priorities, and build repeatable global governance that reduces…