Business Solutions Manager

The Business Solutions Manager is dedicated to the creation, operation, iteration and management of key enterprise systems within the mortgage operation at Round Point and the oversight of these business solutions and acts as a key coverage point for operational groups and leaders.

This role is responsible for setting the strategic direction and management of technology solutions and key system sourcing, administration and technical operation of systems and technology solutions used by our customers and internal operations. Working with internal and external stakeholders, this position will be responsible for setting goals, identifying solutions and sourcing external relationships to provide value added solutions.

The Business Solutions Manager reports to the SVP of Enterprise Systems and Solutions. This role works closely with key business leaders and leadership of clients, vendors and the balance of the organization to build strong working relationships to achieve goals.

• Own and be the subject matter expert managing the technological aspects of key operational systems of record including Core Loan Servicing systems which include default platforms, imaging platforms, correspondence platforms, SBX etc.
• Partner and act as the key coverage for solutioning, creating, maintaining, supporting, testing, implementing and operating technical systems, whether they are vendor-provided, or internally developed
• Ensure seamless integration between enterprise applications and third-party vendors
• Lead the Business Solutions process which manages, operates, secures and carries out the day‑to‑day technical functions of our key systems of record
• Establishes, maintains and reports on key SLAs for system performance for internal and vendor‑provided technology solutions
• Lead business solutions initiatives throughout the lifecycle to support new revenue or expense saving opportunities
• Manage requests and responses for information from potential clients, auditors, and regulatory agencies and product providers for services provided to and from Round Point
• Serve as the primary liaison between Round Point and external partnerships/vendors to establish the initial relationship and maintain the relationship throughout the system lifecycle
• Develop an understanding of our customer behaviors and need to continually develop new product offerings
• Partner with IT leadership to create roadmaps based on guidelines and outputs from senior leadership’s goals and priorities
• Work with internal key stakeholders, develop, implement, and assist in training the appropriate personnel to assist customers with questions regarding product offerings; ongoing collaboration with key stakeholders across the organization to drive evolution with the product line
• Collaborate and oversee the IT program and project managers, ensure programs are well documented for scope, budget, risks and business requirements
• Regularly prepare executive updates for solutions in process to keep the IT and general leadership and management teams informed
• Contribute to and act as a subject matter expert in key systems compliance and partnering with compliance groups to maintain Round Point’s commitment to compliance

• A bachelor’s degree in IT, computer science, business, finance, or a related field required
• Technical or operational leadership experience in a mortgage servicing or lending environment
• Experience managing large-scale projects and service providers
• Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined
• Leadership Development Skills - proven ability to recruit, build/develop…