Smart Product Delivery Consultant
Listed on 2026-11-05
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IT/Tech
IT Consultant, IT Project Manager
For our client, we are seeking a Smart Product Delivery Consultant to join the team of a leader in the Information Technology space.
This role will focus on guiding customer implementations of a cloud-based product offering, ensuring delivery outcomes meet scope, quality, and commercial expectations. You will partner closely with customers, internal product teams, and cross-functional stakeholders to shape requirements, resolve issues, and support successful adoption. The position blends product expertise, consultative delivery, and strong relationship management in a SaaS consulting environment. It also offers the opportunity to contribute to continuous improvement and help strengthen team capability through coaching and mentoring.
Location:
Remote
Compensation: $100,000 – $120,000 annually
Responsibilities- Lead customer delivery of product implementations, ensuring outcomes meet scope and quality standards
- Understand and shape customer requirements through discovery and analysis activities
- Apply product expertise to articulate functionality and benefits in the context of customer needs
- Manage customer relationships by building trust and effectively communicating progress and risks
- Enable customer self-sufficiency through training and knowledge transfer
- Drive continuous improvement in delivery methods and internal processes
- Collaborate with cross-functional teams to provide feedback and support feature rollouts
- Develop team capability by mentoring junior colleagues and maintaining training materials
- Strong understanding of Workday products and HCM capabilities
- Commercial experience in SaaS implementation or technology consulting
- Proven ability to lead complex customer engagements independently
- Excellent consulting skills, including presenting and leading workshops
- Strong customer management skills with a focus on expectation management and issue resolution
- Sound commercial judgment regarding scope and delivery risks
- Experience in coaching or mentoring junior colleagues
- Ability to identify and implement process improvements
- Opportunity to work with global customers on innovative cloud-based products
- Professional development through coaching and mentoring opportunities
- Collaborative work environment with cross-functional teams
- Exposure to continuous improvement initiatives and process enhancements
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.
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