Systems Integration Manager

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. for more information about Altour.

Altour has an exciting opportunity for an experienced Developer in the Corporate Travel Management industry. The Systems Integration Manager is responsible for programming and maintaining mid office technology and agent systems, scripts and applications available in the Systems Integration technology platform for ALTOUR. This role has accountability and responsibility for the daily review of open projects relative to the automated quality control systems, ad hoc programming projects, documentation of processes and business analysis efforts.

The objective of this role is to support our corporate travel division with creative solutions that increase productivity related to the agent workflow process, end-to-end automation, client services and operational quality assurance. This position reports to the Director, Automation Development & Strategy with a high level of communication between departments.

System Management

• Receive, review, and process Service requests from various internal and external departments, including Sales, Strategic Program Management, IT, Automation, Finance, Reporting, Business Operations and our Clients.
• Gather business requirements from all applicable key stakeholders related to the implementation or enhancement of any of our internal applications/systems/processes and translate into a functional Statement of Work.
• Review issues and solutions with various supplier partners, including Concur Compleat, Booking Builder, Magnatech, Travelport+, Sabre, Amadeus and any others, to analyze new and existing programming requests and provide second and third level support as an expert.
• Write routines and business rules, test, debug, document and deploy new and modified code to quality control applications.
• Participate in code reviews for adherence to standards and specifications.
• Monitor processes for expected performance and respond to errors and emergency problems.
• Assume on-call responsibilities as required.
• Proficient in project management across departments & systems, ensuring the timely delivery of requests and appropriate tracking of requirements as defined.
• Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency.
• Recommend new solutions and processes needed to meet team, client, reporting, and operational goals.

Communication

• Communicate regularly and effectively with the Automation team on the status of all current projects and manage stakeholder expectations appropriately.
• Respond proactively and in a timely manner, in adherence to department service levels to service requests, project updates and agreed upon requests for information.
• Conduct and/or participate in meetings to provide an…