Vended Senior Consultant II; Zscaler

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Vended Application Senior Consultant II (Zscaler) serves as an experienced contributor for enterprise security platforms, with a primary focus on Zscaler technologies. This role is responsible for supporting, configuring, optimizing, and enhancing cloud-delivered security services that enable secure access to applications, data, and internet resources across the enterprise. The role contributes to platform improvements, operational excellence, and technical solution design while serving as a trusted resource within their area of expertise.

• Administer, configure, and support Zscaler platforms including ZIA, ZPA, and related security services.
• Support secure internet access, Zero Trust Network Access (ZTNA), SSL inspection, web security, DNS security, and cloud-delivered security controls.
• Partner with network, security, cloud, identity, and application teams to implement solutions that meet business and security requirements.
• Evaluate business and technical requirements and recommend appropriate platform capabilities, policies, and configurations.
• Troubleshoot and resolve user access, application connectivity, traffic forwarding, authentication, policy enforcement, and performance issues.
• Configure and manage security policies, access controls, application segments, forwarding profiles, and authentication integrations.
• Lead or support moderately complex platform enhancements, deployments, and operational initiatives.
• Review, test, and validate vendor software releases, new features, and service enhancements.
• Participate in functional, integration, user acceptance, and post-implementation testing.
• Develop and maintain technical documentation, standards, operational procedures, and knowledge articles.
• Identify opportunities to improve operational efficiency through automation, APIs, scripting, and process improvements.
• Manage incidents, service requests, vendor support engagements, and problem investigations.

• Experience (preferred) 5 or more years of experience supporting enterprise security technologies.
• Experience administering or supporting Zscaler solutions within a large enterprise environment.
• Experience supporting cloud-delivered security platforms, secure web gateways, Zero Trust solutions, or related technologies.
• Experience troubleshooting network connectivity, authentication, DNS, proxy, SSL/TLS, and application access issues.
• Experience working with Microsoft Entra , Active Directory, Okta, or similar platforms.

• Hands-on experience with ZIA, ZPA, ZDX, or other SSE/SASE platforms.
• Strong understanding of Zero Trust architecture and modern enterprise security principles.
• Experience with REST APIs, automation, and scripting languages such as Python or Power Shell.
• Familiarity with Infrastructure as Code (IaC), Git-based workflows, and CI/CD practices.
• Experience supporting enterprise cloud environments including AWS and Azure.

Amazon Web Services (AWS), CI/CD, Computer Science, Cybersecurity, Defect Resolution, ERP Applications, Functional Designs, Git, Git Workflow, Infrastructure As Code (IaC), Integration Testing, Issue Management, Microsoft Azure, Power Shell Scripting, Python (Programming Language), Python Automation, REST API Testing, Scripting, Secure Authentication, Security…