Claims Team Leader

🚕 Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

We are looking for a Claims Team Leader to join us at INSHUR! We’re based in Dallas, TX ⭐ , with offices in New York City 🗽and Westlake, CA ⛰️ and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home 🏠. You’ll have the opportunity to work remotely while also connecting with your colleagues at our Dallas office 3 days a week, fostering a dynamic and supportive environment.

Supported by (and reporting to) Head of Claims, you'll be joining a friendly team of 3 leaders and 25 overall who believe in delivering great customer service at scale.

We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

As our Claims Team Leader, you will be responsible for supervising, mentoring, and developing a team of up to 8 Claim Specialists who will be handling commercial auto claims across the country. In this role, you will be a key leader in our regional office in Irving, TX.

• Auto Claims Expertise: Strong experience handling personal auto and/or commercial auto claims.

• Experienced Team Leader: At least 12 months of supervising claim specialists or direct reports in personal or commercial auto claims.

• Licensed Adjuster: Current Texas adjuster’s license, with the ability to obtain California and New York licenses within 60 days.

• Team Development: Proven ability to lead, mentor, and develop claim professionals to achieve high performance.

• Phone-Based Claims: Experience managing a phone-based claims unit to optimize efficiency and drive strong results.

• End-to-End Claims Oversight: A track record of overseeing complete commercial auto claim activity while ensuring accuracy and compliance.

• Coaching & Performance Management: Skill in coaching and managing performance to elevate both individual and team capability.

• Scaling Teams: Experience hiring, onboarding, and developing claims talent to build and scale a high-performing team.

• Process Improvement: Demonstrated success in identifying and implementing process improvements within a claims environment.

• Collaborative Work Style: A collaborative approach that fosters teamwork, shared accountability, and a positive, productive culture.

• Regulatory & Licensing Knowledge: Strong knowledge of regulatory requirements and a commitment to maintaining all required licensing standards.

• A bachelor’s degree is strongly preferred.

• CA & NY adjusters license.

💡 Thrive navigating ambiguity and finding clarity in uncertain situations.

👏 Take pride in being accountable and owning your responsibilities.

🚀 Enjoy in a fast-paced environment where change happens quickly.

🔧 Are solutions-focused and driven to overcome challenges.

💪 Embrace resilience and adapt to setbacks with a positive attitude.

🧠 Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding.

⏳ Prefer a more structured, slow-moving environment.

📝 Feel most comfortable when tasks and processes are clearly defined from the start.

🤔 Struggle with handling multiple challenges at once or adapting to frequent changes.

🚫 Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities.

Screen & Intro: 20 minute call with the Talent Team to discuss the role and your experience.

1st interview: 45-60 minute in person interview with the Head of Claims and Senior People Partner. This will be a role fit (technical questions) and team fit interview with time at the end for you to ask questions.

Final Interview: 45-60 minute video interview with the President of Komodo Claims a general Q&A and more time for you to ask questions.

We offer all our employees a competitive salary and stock options.…