Toll Ops Customer Care Specialist

Toll Ops Customer Care Specialist page is loaded## Toll Ops Customer Care Specialist locations:
Dallas time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 31, 2026 (30+ days left to apply) job requisition :
JR15479

The
** North Tarrant Express (NTE)
** was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed.

This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.

The
** North Tarrant Express 35W (NTE 35W)
** project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.

The
** LBJ Express (LBJ)
** is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E.

Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.# Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities.

We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.#

*
* Job Description:

**
* ** Policies, Guidelines and Protocols:
** Follow established policies, guidelines, and protocols for toll systems activities. Report any issues or inconsistencies to the senior management and suggest improvements based on practical experience.
* ** Project support**:
Assist in the planning and execution of toll system projects, ensuring tasks are completed on time and meet quality standards.
* ** Toll Systems Monitoring and Maintenance**:
Monitor and maintain toll systems to ensure optimal performance and minimal downtime. Perform routine maintenance tasks to keep systems running smoothly.
* ** Document Management & Preparation**:
Create and maintain technical and user documentation to a high standard and back up files to ensure instant recovery if problems occur. Perform toll valuation for a given route geometry document the process correctly.
* ** Budgeting**:
Prepare initial budget estimates for toll systems projects, gathering necessary financial data and cost information. Support in monitoring and reporting on budget performance.
* ** Insights and Reporting**:
Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
* ** System Integration and Testing**:
Assist with the integration and testing of toll systems to ensure they meet operational requirements and perform as expected.
* ** Technical Analysis & Support**:
Perform technical analysis to diagnose and resolve system issues. Provide technical support to toll system users. Document and communicate technical issues and resolutions.
* ** Capability Building**:
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
* ** Relationship Management**:
Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.
* ** Leadership and Direction**:
Understand and ensure adherence with the local action plan to help and motivate team members to understand what…