Customer Success Engineer

Our Customer Success team plays a critical role in ensuring the success and satisfaction of our customers as they integrate and implement Descope's authentication services. This highly technical team focuses on building strong customer relationships and helping them achieve their goals—from onboarding and implementation to scaling Descope solutions in production environments.

• The Customer Success team empowers customers to become experts in Descope's authentication features, offering hands‑on
  support, best practices, and guidance throughout the customer journey. By profoundly understanding customer use cases, the team
  provides tailored advice, ensures successful integrations and champions customer needs across internal teams.
• The Customer Success team also works alongside our Dev Rel team to create and maintain valuable resources like KB%20articles,
  documentation, and example code to support our customers' technical needs. While their primary focus is direct customer interaction,
  they contribute to resources that enable efficient self‑service and faster adoption of Descope's solutions.
• Internal Collaboration
• Role Description
• Advocate for Customer Success:
  Partner with customers to understand their goals, challenges, and technical needs. Provide guidance
  and technical direction to help them integrate and implement Descope's services successfully.
• Own the Implementation Process:
  Lead customers and prospects (POCs) through the end‑to‑end implementation process, assisting
  with planning, designing, and deploying Descope into their applications. Troubleshoot and resolve integration challenges to ensure a
  seamless experience.
• Champion the Customer Voice:
  Gather and communicate customer feedback to internal teams, including product management and
  engineering, to prioritize features and product improvements that address customer needs.
• Provide Training and Enablement Support:
  Design and deliver training sessions to enable customers and their teams to become proficient in Descope's features. Serve as the go‑to technical expert for troubleshooting, advanced use cases, and technical
  enablement throughout the customer journey.
• Collaborate Across Teams:
  Work closely with product management, engineering, and marketing to ensure a unified customer
  experience. Prepare resources and guidance for customers to support new feature launches and updates.
• Build Long‑term Relationships:
  Act as a trusted advisor to customers post‑sales, ensuring their continued success and satisfaction
  with Descope's authentication solutions.

• Extraordinary interpersonal skills:
  Ability to communicate effectively, build rapport, and explain complex technical concepts to diverse
  audiences in written and verbal forms.
• 3+ years of experience working with customers:
  Proven ability to support enterprise and startup customers through software implementation processes with a hands‑on approach. Skilled in managing implementation programs at both the project and technical levels.
• Frontend/Backend Web development experience:
  Proficiency in modern web development frameworks and languages, such as
  JavaScript (=req/reactjs/nodejs/nextjs), Golang, or Python. Experience building and deploying scalable web applications.
• Mobile development experience:
  Hands‑on experience with mobile application development spelen Swift (iOS) and/or Kotlin
  (Android). Familiarity with mobile app architecture, debugging, and performance optimization.
• Authentication/Authorization expertise:
  Strong understanding of AuthN and AuthZ concepts and authentication methods and
  protocols.
• Technical enablement and documentation skills:
  Ability to create clear, concise, and engaging technical resources, such as guides, KB
  articles, and example code, related to customer success.
• Demonstrated problem‑solving skills:
  Ability to troubleshoot and resolve technical challenges during implementation, ensuring a
  seamless customer experience.