Eligibility Worker; Public Benefits Specialist) Dallas – Bilingual Spanish

Initial Posting Date: 10/21/2026 Final date to receive applications: 10/28/2026 Agency:
Department of Human Services Salary Range: $4,519 - $5,988 Position Type:
Employee

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP), Dallas Branch Office, is seeking talented individuals who have experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team! Bilingual English/Spanish Required This recruitment has a bilingual in English/Spanish required.

You need to be bilingual to qualify for this position. You would be required to pass test(s) evaluating your proficiency in the bilingual preference for this position. Upon passing the test(s), you will receive 5% bilingual differential pay.

As an Eligibility Worker, you will Interview applicants in-person and by phone to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs. Perform eligibility determinations, redeterminations, and periodic reviews. Assist customers in-person and over the phone who are receiving or applying for benefits.

Communicate eligibility decisions to applicants. Provide person-centered services with a trauma-informed approach to identify needs. Be responsible for accurate and timely eligibility determinations. Create a work environment where everyone feels welcomed, appreciated and valued. Participate in professional development opportunities and ongoing education of cultural awareness.

• One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

• Experience conducting interviews and communicating decisions regarding approval or denial of benefits or services.
• Experience working in a fast-paced environment with frequently changing priorities.
• Experience in collaborating and communicating effectively in both verbal and writing with colleagues and customers.
• Experience with demonstrating active listening, retaining information, and task prioritization.
• Experience working within a team environment and fostering a collaborative work environment.

Your work schedule will be 8 a.m. – 5 p.m., Monday – Friday. Work is conducted in-office and in-person at our Dallas Branch office. May require sitting at a terminal or telephone for prolonged periods of the workday. You will…