Interpreter Recruiter and Liaison

COMPANY: Hands Up Communications

LOCATION: Remote

EMPLOYMENT TYPE: Full-time, hourly

JOB TITLE:
Interpreter Recruiter & Liaison

COMPANY: Hands Up Communications

LOCATION: Remote

EMPLOYMENT TYPE: Full-time, hourly

Hands Up Communications provides professional interpretation services in American Sign Language (ASL) and spoken languages across medical, legal, educational, business, and community settings. Our interpreters make communication possible when it matters most, and we’re committed to finding great interpreters and taking care of them once they join us.

We’re seeking an experienced Interpreter Recruiter & Liaison to grow and support our interpreter network across all languages, including ASL, high-demand spoken languages like Spanish, Mandarin, and Arabic, and rare languages of lesser diffusion. You’ll bring new interpreters on board and serve as the main point of contact for our existing interpreters, making sure they feel supported, informed, and valued.

This is not a general recruiting or HR role. You’ll need a deep, practical understanding of the language services industry, including how interpreters are trained, credentialed, and assessed, and what interpreters need to do their best work.

Recruiting

• Source ASL and spoken-language interpreter candidates through job boards, professional associations, interpreter training programs, universities, community organizations, and referrals.
• Build relationships within the Deaf community and with ASL interpreter networks, including recruiting Certified Deaf Interpreters (CDIs).
• Develop creative sourcing strategies for rare and hard-to-fill languages, including outreach to diaspora communities and language-specific networks.
• Screen candidates for language proficiency, interpreting skills, professional conduct, and knowledge of interpreting ethics and standards of practice.
• Evaluate and verify credentials, including RID certifications (NIC, CDI), BEI, state ASL interpreter licensure, CCHI, NBCMI, court certifications, ATA, and equivalent international credentials.
• Coordinate language proficiency and interpreting skills assessments.
• Manage the full recruitment lifecycle, from outreach and interviews through offers, contracting, and onboarding.
• Maintain an organized candidate pipeline, anticipating language demand and building a bench of qualified interpreters ahead of need.

Interpreter Liaison and Support

• Serve as the primary point of contact for current interpreters, answering questions and resolving concerns related to assignments, scheduling, pay, policies, and client interactions.
• Conduct regular check-ins with interpreters to gather feedback, address issues early, and strengthen retention.
• Act as a bridge between interpreters and internal teams (scheduling, operations, billing, quality assurance), advocating for interpreter needs while supporting company goals.
• Help resolve concerns between interpreters and clients professionally and fairly.
• Track credential renewals, continuing education requirements (such as RID CEUs), and compliance documents to keep interpreters current and assignment-ready.
• Share updates on policies, procedures, and opportunities through clear, accessible communication, including ASL where appropriate.
• Support professional development by connecting interpreters with training, workshops, mentoring, and resources, including resources on self-care and vicarious trauma.
• Help build a sense of community among remote and independent interpreters through recognition efforts, virtual meetups, and team communications.
• Conduct exit interviews and use feedback to identify trends and recommend improvements to retention and interpreter experience.

General

• Partner with scheduling, operations, and quality assurance teams to understand coverage gaps and client requirements.
• Represent Hands Up Communications at virtual and in-person industry events, conferences, and interpreter association meetings.
• Keep up to date on industry trends, pay standards, and certification requirements across ASL and spoken-language specializations.

• Minimum of three (3) years of experience in the language services industry, either as a working interpreter or in a role such as interpreter recruitment, vendor management, language access coordination, or interpreter operations.
• In-depth knowledge of the interpreting profession, including modes of interpreting (consecutive, simultaneous, sight translation), delivery methods (on-site, OPI, VRI, VRS),…