Operations Associate

Rinse is building the first and largest national, and eventually global, brand in clothing care. We are tackling a large consumer problem by improving the dry cleaning and laundry experience through smart scheduling, top-quality service, and strong logistics backed by technology. We are backed by leading VCs and CEOs and operate in multiple cities, with opportunities to grow as we scale.

ABOUT THE ROLE

As a core member of our Local Operations team, you will execute all aspects of delivery and cleaning operations as we scale Rinse Dallas. You will help ensure that customer orders meet high standards of cleaning quality, are prepared for delivery, and are delivered on time by our Valets. This role offers growth opportunities for exceptional performers who are motivated to learn quickly and want to work for a company committed to professional development.

A few important things to note about this role:

• Initial compensation: $19/hr
• Benefits:
  Paid time off and sick leave;
  Snacks at the office;
  Free laundry and dry cleaning (Rinse credit provided)
• Applicants will be required to submit a DMV check prior to commencing employment

IN THIS ROLE, YOU WILL...

• Ensure that customer orders are ready for delivery by performing quality and inventory control checks
• Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout their shift
• Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests
• Help identify and report operational challenges and collaborate with our Corporate Operations team to implement processes aimed at improving efficiency as we grow in Dallas
• Be able to drive delivery routes and assist Valets on-the-road
• Be a problem solver who is biased toward action and able to overcome challenges
• Thrive in fast-paced environments and work well under pressure
• Be energized for evening shifts and be willing to work until the job is completed
• Roll with the punches and embrace change and ambiguity
• Comfortable with or eager to learn about different technology and tools (Google Docs, Slack, iOS devices). Proficiency is ideal
• Live and breathe our core values of Taking Ownership, Respect, Honesty, and Delight/Amaze our customers
• Can lift up to 50 pounds safely
• Have a driver’s license with a clean driving record (Motor Vehicle Record check required)

WHY WORK AT RINSE

• Help shape the Dallas market’s operations from the ground up
• Be part of interesting and impactful work at a promising startup poised for growth
• Professional development in a fast-moving environment that challenges and stretches you daily
• Collaborative, high-caliber team with ongoing learning opportunities

This is an exciting opportunity for motivated, hard-working, quick-learning individuals to join our team and help launch Rinse Dallas while growing with the market.

Qualifications / Requirements

• Strong problem-solving skills and bias for action
• Ability to thrive in fast-paced, dynamic environments
• Willingness to work evening shifts and extend hours as needed
• Comfort with or eagerness to learn using tools like Google Docs, Slack, and iOS devices
• Excellent communication and customer service skills
• Ability to lift up to 50 pounds safely
• Driver’s license with a clean driving record (MVR check required)

We have built a high-caliber, collaborative team and a fast-paced environment where you’ll be challenged and learning opportunities will be plentiful.