Sr. Analyst, Customer Operations

Delivering Goods For The Good Of All™ - Trinity Rail

While _Trinity

Rail_ has built one of the broadest and deepest railcar platforms in the world, it’s what’s inside our cars that counts. We are proud to manufacture, maintain, and manage the railcars that deliver the indispensable goods that keep our lives, and our economy, rolling. “Delivering Goods For The Good Of All” is why we proudly come to work each day, and this is why our company exists.

This is our purpose._Trinity

Rail_ provides
- Railcar Manufacturing:  Railcar Leasing Solutions:  Railcar Maintenance & Parts:  Fleet Management Services:  more information, visit us at  more about Trinsight®:  is _Trinity

Rail_ 's cloud-based platform purpose-built to bring your fleet into focus, allowing you to transform and streamline your supply chain with real-time tracking, analysis and management features that modern logistics demands

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For decades, _Trinity

Rail_ has been delivering the goods that keep North America moving. A humble promise to transport the everyday things that make everybody's lives better. It's our commitment to being stewards of the supply chain connecting companies with customers. People with products and Delivering Goods for the Good of All. While we've built one of the broadest and deepest railcar platforms in the world, to us it's what's on the inside that counts.

And the purpose these products serve for you like grain the secret ingredient for making memories, or gravel that paves the way for a getaway, fuel to power the road trip of a lifetime, cars that transport us to exciting new places, and essential chemicals that purify our water food and promote a healthy way of life. Indispensable goods that truly move us and keep our lives, and our economy rolling.

Trinity Rail is proud to

Trinity Rail is seeking a Sr. Analyst, Customer Operations in Dallas, TX
. This senior role owns the full order lifecycle — from order defined through asset placement on rent — while assisting Account Managers across the team, as well as providing insight to operational performance metrics. The Sr. Analyst drives operational excellence across order delivery, customer dispute resolution, and abatement audit accuracy, and serves as the escalation authority needed to keep orders moving across every internal function.

This role requires deep operational expertise, a process improvement mindset, and the ability to influence and elevate across Logistics, Billing, Portfolio, Capacity, Maintenance Facilities, and leadership without direct authority.

Own the complete order lifecycle from proposal signature through asset placement on rent, maintaining full visibility across every stage and escalating proactively to any department needed to keep the order moving.

Lead the Customer Dispute process and ensure timely, accurate resolution of credit requests beyond Account Manager authority.

Conduct and oversee the monthly pre-batch closing abatement audit to ensure abatement is applied intentionally and only where lease responsibility and wear-and-tear determinations support it.

Assist, train, and develop Account Managers across order delivery, railcar shopping, regulatory compliance, shop network support, and customer account management.

Own and report on KPIs including Turn Time, On Time Delivery, Customer Satisfaction, and Employee Engagement and support cars in shop administration for both internal and external maintenance facilities

Drive continuous improvement initiatives across Customer Operations including process redesign, tooling improvements, and workflow…