Station Operations Specialist

GOFO is a U.S.

-founded, technology-driven global last-mile delivery carrier focused on providing efficient, reliable delivery solutions for e-commerce platforms and brand customers.

Manage DSP partnerships covering onboarding, contract negotiation, operational support and compliance. Oversee delivery performance, resolve issues and drive process improvements. Partner with internal teams on delivery strategies. Bilingual in English & Mandarin/Spanish required. Prior logistics or vendor management, negotiation and multitasking skills essential; logistics system familiarity preferred.

• Evaluate, onboard, and build long-term partnerships with Delivery Service Partners (DSPs).
• Negotiate contracts and service pricing with DSPs to ensure cost-effective and high-quality delivery services.
• Provide daily operational support to DSPs, addressing issues and ensuring smooth delivery processes.
• Monitor package deliveries to ensure accurate tracking and on-time performance.
• Resolve delivery-related issues promptly to maintain high levels of customer satisfaction.
• Analyze performance metrics and identify opportunities for process improvement.
• Ensure DSPs comply with company policies, contractual agreements, and industry standards.
• Collaborate with internal teams to develop and align on delivery strategies.

• Fluent in English&Mandarin or English&Spanish
• Experience in logistics operations, vendor management, or a related field (experience with DSPs is a plus).
• Strong negotiation, communication, and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with logistics systems and industry regulations is preferred
• Educational background in logistics, supply chain management, analytics, engineering, or a related field is a plus.

5:30am-2:00pm (Subject to business adjustments)

Pay: $21.00 - $24.00 per hour(Based on experience and interview performance)