Customer Supply Chain Planner

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Purpose of Job:

The Customer Supply Chain Planner is responsible for managing inventory for assigned National Account locations. Aligned with Interstate Batteries’ product and assortment strategy, this role helps drive sales growth and a positive customer experience by optimizing inventory levels and maintaining high stock availability. The Planner serves as a key link between the external customer, account teams, and category management, turning sales, inventory, and trend data into actionable replenishment and forecasting decisions.

Job Components:

Manage inventory for assigned National Account locations, optimizing inventory levels and maintaining high in-stock availability in alignment with product and assortment strategy

Ensure timely execution of replenishment ordering based on established order frequency, monitoring order accuracy and fill rates

Review and address system alerts and analyze replenishment exceptions, including capacity constraints, store-level out-of-stocks, and overstocks; identify root causes and drive corrective actions

Evaluate and analyze changing trends, sales history, and inventory positions to develop insights for forecasting and recommend adjustments to demand and replenishment plans

Collaborate with the external customer, account teams, and category management on seasonal changes, product lifecycle transitions (new item introductions and phase-outs), new store openings, and other assortment changes

Develop and maintain accurate store/SKU master data in the system, including item, location, and replenishment parameters (e.g., min/max, safety stock, lead times, order cycles)
Develop summaries and report on key metrics (e.g., in-stock rate, inventory turns, weeks of supply, forecast accuracy, fill rate) for both internal and external audiences

Support the implementation of automated order replenishment, monitoring performance, evaluating issues, and recommending adjustments as the process is rolled out.

Execute inventory replenishment across additional National Account locations as the VMI program expands.

Perform ad-hoc analysis and support process improvement initiatives as needed

Qualifications:

3+ years of experience in supply chain planning, inventory management, replenishment, or demand planning; retail or vendor-managed inventory (VMI) experience preferred

Bachelor’s degree in Supply Chain Management, Business, or a related field

Effective communication and collaboration skills to work with cross-functional teams and external customers

Strong analytical and problem-solving skills with attention to detail

Excellent decision-making skills coupled with the ability to make informed choices based on data and analytics.

Strong organizational skills with the ability to manage multiple priorities and deadlines under minimal supervision.

Ability to manage inventory across multiple customer accounts and locations.

Proficiency in Microsoft Office suite, particularly Excel; experience with ERP/inventory planning systems a plus

Experience with data visualization tools (Tableau, Power BI, etc.)Scope Data:

Accountable for customer inventory investment for assigned National Account locations, balancing in-stock availability against inventory levels and working capital

Direct relationship management with internal (account teams, category…