Service Manager - Dallas, TX | Remi

The Maintenance Supervisor/Service Manager plays a vital role by overseeing the maintenance department and all aspects of the community needs. Maintenance Supervisors lead our maintenance team within a dynamic, fast-paced environment where no two days are the same. Our supervisors are responsible for maintaining the overall physical condition of the community, providing top-notch customer service and managing and supporting a team of maintenance employees focused on representing our brand in the most professional and positive way.

We are currently looking for an experienced Service Manager to join our team at a property in Dallas, TX.

• Works with Community Manager to determine maintenance budget
• Submits all vendor/contractor invoices to Community Manager for approval and submission to the accountant

• Works with Community Manager to hire, terminate, train/coach, manage and lead all maintenance staff to achieve operational and financial goals of assigned community
• Conduct appropriate training and development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan
• Schedule and direct supervision of all in‑house and/or vendor work

• Meet daily with Community Manager to communicate and manage the workflow of all service requests, make ready and special projects
• Organize and manage the maintenance shop inventory of equipment/supplies and report to the Community Manager with needs
• Schedule product review appointments to avoid “drop‑in” sales calls
• Organize and file appropriate reports, leases and paperwork daily
• Manage work‑order log book
• Manage make‑ready check lists; manage make ready board in One Site
• Maintain an up‑to‑date Material Safety Data Sheet Manual at all times
• Experience with One Site/Real Page and ALN online systems preferred
• Experience using Microsoft Office applications including Word, PowerPoint, Excel and Internet Explorer preferred

• Ensure that the appearance and physical aspects of the community exceed KVM’s established standards by physically walking/inspecting the property daily, making repairs and submitting report to the Community Manager as needed
• Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee
• Accompany outside vendors on service request calls for occupied apartments when necessary
• Interpret company policies to workers and enforce safety regulations
• Schedule and perform all preventative maintenance as well as “special projects” list

• Accepts service requests from residents and delegates to maintenance staff for prompt processing
• Maintain positive customer service and “can do” attitude at all times

• Medical, Dental and Vision Insurance
• Basic Life and Long-Term Disability company paid
• Supplemental Benefits and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) company match up to 5%
• Paid Vacation and Holidays
• Employee Incentive Program
• Employee Referral Program
• Internal Promotions Program
• Annual Awards and Recognition
• Apartment Rental Discount
• Education Reimbursement

• 3‑5 years of related experience required
• Heating, Ventilation & Air Conditioning (HVAC), EPA Section 608 Type II or Universal Certification required
• Certified Apartment Maintenance Technician (CAMT) recommended
• Strong written and verbal skills in English & Spanish required
• Strong customer service & conflict resolution understanding and experience preferred