Warehouse Operations Manager IV

Jitsu is an expedited urban last‑mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose‑built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S,

enabling high‑volume shippers to consistently cater to the rising needs and expectations of their customers.

Under the supervision of the Senior Operations Manager, this role is responsible for leading and developing a team of hourly platform Associates while actively working alongside them to execute outbound and sortation operations. The position maintains hands‑on oversight of daily warehouse activities, ensuring the facility is operated safely, efficiently, and in alignment with Jitsu’s Safety, Quality, and Cost standards. This role is accountable for floor execution, team performance, adherence to standard operating procedures, and real‑time problem solving to meet operational goals and service‑level commitments.

• In collaboration with the Senior Operations Manager, design and implement Safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel.
• Train and enforce company safety standards with hourly personnel.

• Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

• Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

• Train, lead, and mentor a team of hourly leads and associates, both full‑time and contingent workers. In collaboration with the Senior Operations Manager, select and train hourly associates and increase the number of qualified warehouse personnel available in the market in anticipation of increased operational volume.
• Develop, implement, and manage warehouse work procedures, rosters, etc., in order to achieve company Safety, Quality, and Cost metrics. Train and certify leads and associates in the use of these tools.

• Investigating, troubleshooting, resolving operational issues that arise during shifts.
• Coordinating with other departments to resolve operational issues.

• Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock‑outs, and reduce overall costs. Submit bi‑weekly orders for warehouse supplies.
• Performs other duties as assigned.

• High school diploma or equivalent.
• 7+ years related experience required (last‑mile delivery, transportation, warehousing, logistics, etc.).
• Strong supervisory and leadership skills, with the ability to select, train, and motivate a team of hourly personnel.
• Excellent verbal and written communication skills, with the ability to interact with diverse audiences and key stakeholders at all levels of the organization.
• Strong analytical and problem‑solving skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently, prioritize tasks, and delegate when appropriate. Stress management skills and the ability to produce high‑quality work in a fast‑paced environment with minimal supervision.
• Proficient with Google Drive, Slack, and related operations software.
• OSHA Forklift Operator certification is a strong plus.

• Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
• May occasionally move or lift up to 60 pounds at times.

This position may require regular weekend, night, and holiday hours according to the needs of the company.

This position requires ~10% travel time within the metropolitan area posted.

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonuses, equity, or commissions.

For California residents, please see our CPRA policy regarding our data collection practices: