Intensive Case Management Supervisor

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
** Job Overview:
** The Intensive Case Management (ICM) Supervisor manages staff providing direct client services within the ICM program.  The ICM Supervisor plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio.
** Responsibilities:
**** Core Service Delivery
*** Distribute caseloads and oversee the direct staff and the daily provision of PC program services
* Guide the implementation of the PC program and ensure all services are completed in a timely manner.
* Coordinate the delivery of Preferred Communities Intensive Case Management (ICM) program regularly to ensure compliance with all program standards and grant requirements
* Ensure accurate tracking of referral needs and service coordination/utilization according to funder and partnership requirements
* Serve as the contact point, advocate, and informational resource for clients, staff, and community resources
* Collaborate with other departments to encourage timely internal and external referrals
* Maintain a resource guide of appropriate support services for populations served Assign cases to caseworkers and ensure timely provision of medical case management and emergency case management
* Ensure high needs cases receive appropriate services
* Collaborate with other departments to encourage timely internal and external referrals
* Develop and maintain partnerships with community organizations for referral of clients as needed
* Conduct and facilitate regular case review meetings and all other administrative meetings as required
* Review files and ensure that all electronic case files are maintained in accordance with all contract requirements and all reports required are submitted timely and in accordance with guidelines
* Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.
* Perform other responsibilities as needed
** Partnership Building
*** Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.
* Develop and maintain vendor relationships that create budgetary savings and improve efficiency
** Documentation, Reporting and Contract Compliance
*** Ensure that case file documentation is maintained in compliance with contract requirements.
* Guide the timely implementation of program updates as needed.
* Review R&P period reports.
* Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
* Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.
** Staff Supervision and Other Responsibilities
*** Cultivate a respectful, supportive, and inclusive environment for team members and clients.
* Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
* Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases.
* Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
* Represent IRC in public, professional, and governmental forums as needed.
* Other duties as assigned.
** Requirements:
*** University degree (B.A.)…