Manager, Maintenance Support Services

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The Manager Maintenance Support Services role is to oversee the team within the maintenance support services facility. It is their responsibility to ensure best-in-class processes for vehicle maintenance are upheld while managing expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles.

• Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability
• Control maintenance expenditures, including transportation costs, while maintaining vehicle quality and utilization within industry standards.
• Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs
• Drive process excellence in preventive maintenance and repair programs to ensure a consistent standardized approach across the region that delivers best-in-class performance regardless of fleet age.
• Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition.
• Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM
• Optimize the utilization of Hertz internal repair technicians
• Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases.
• Manage vended shops deliverables, ensuring capacity to deliver expected OOS results.

Salary: $65,000/yr + bonus potential + company vehicle

Tuesday-Saturday

Remote, but candidate must be based in the Atlanta or Dallas area.

Technical Certifications in automotive mechanical repair and body damage.

• 3 years of previous maintenance management experience
• Experience working in cross-functional teams

• LSS experience
• Strong technical vehicle knowledge
• Familiarity with Hertz rental practices and/or RAC operations a plus

• Leadership
• Familiar with Automotive technology
• Inventory Management
• Training & Development
• Process Oriented
• Computer literate and detail oriented
• Drives Execution
• Effective Communication
• Manage up and down support chain
• Mentor and coach
• Builds Talent
• Demonstrates Initiative
• Display Region Perspective
• Operational Excellence
• Strategic Thinking
• Principled Leadership
• Use Insightful judgment
• Trust and Integrity
• Personal Accountability
• Agility and Adaptability
• Change manager
• Principled leadership – high level of integrity.
• Detail oriented

Mid-Senior level

Full-time

Other

Travel Arrangements

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Tuition assistance

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