Program Manager - Crisis Services

TX-CPC Social Services Center - Dallas, TX 75235

End Date: 12/26/2025

Overview Position Type:
Full Time Regular

Education Level:
Graduate Degree

Category:
Social Services

Plans, directs, manages, and monitors the day-to-day operations of crisis support programs, to include recuperative care and other services that provide short term and shelter crisis intervention; develops, implements, and evaluates program operations and services; coordinates and administers collaborative crisis services with grant partners and community providers; supervises all program staff including scheduling, reporting and appropriate record keeping; ensures appropriate training and development of staff;

ensures work is in compliance with grant guidelines and shelter policies and procedures as well as local, state, and federal regulations; responds to program operation questions; interprets and enforces policies and procedures in program; assists in program audits, and develops/communicates procedural changes necessary to make corrective action to ensure compliance with changing program requirements.

• Plans, directs, and manages departmental work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations.
• Provides ongoing staff development and training; schedules staff for required training; conducts regular staff meetings.
• Ensures staff deliver trauma competent services in a manner that reflects current clinical best practices and is aligned with The Salvation Army’s mission and core values.
• Responds to problems or complaints raised by grant and community partners, clients or other departments on behalf of clients; investigates, collects facts, and resolves problems on a case-by-case basis; recommends changes in program or facility procedure, guidelines or schedules to prevent future problems of the same nature.
• Plans, develops, coordinates, implements, and evaluates program services based on changing needs of clientele and service goals; develops clinically supported programs to assist in the stabilization of individuals and families as well as to provide crisis intervention; conducts assessments to identify program's strengths and weaknesses and to specify program goals.
• Manages and monitors the day-to-day activities of the program which may include but not limited to counseling, case management, life skill classes, transportation, clothing assistance, employment assistance, educational and vocational assistance; ensures that program runs smoothly and in compliance with grant guidelines and established shelter procedures.
• Attends meetings within the center, other Salvation Army facilities, and the community at large; receives and evaluates information and instructions; disseminates information and instructions to appropriate programs and/or staff.
• Conducts speaking engagements to promote and answer questions about the program services; attends and actively participates in community task forces, committees, and work groups when possible; conducts community education on the same as requested; responds to local, regional, and national requests for information or participation in surveys and research.

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability and willingness to conduct all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Work is usually performed in a normal office environment where there are little or no physical discomforts associated…