Director RCM & Business Operations

Requisition :912917
Store #:

E04015 RCM Insurance - AUSTX
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, Lens Crafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In!

The Director of Revenue Cycle Management (RCM) & Business Operations is responsible for developing, planning, organizing, & implementing current & future strategies for Helix RCM & selecting business operations. This role is also responsible for managing the operations team & the day–to-day activities as it relates to full revenue cycle functions, which include billing, collections, & account receivables.

• Responsible for overall management of the RCM department, including developing & improving operational performance & KPI’s of the department, staffing, training, reporting metrics, charge posting, denials management & supervising collections for accounts
• Leads operations & significant work assignments focused on maximizing quality & production processes; initiate development of new approaches to streamline processes, reorganize work, implement new technologies & improve resource utilization
• Effectively interacts & collaborates with internal departments & executive leadership team to support strategic company growth goals
• Manage the overall roadmap, planning & execution of the strategy
• Responsible for monthly performance metrics, business intelligence analytics to include consistent & reliable reporting on specified metrics to achieve financial & productivity optimization
• Oversees all Operations including Enterprise, an ECP Operations team, overseas partners & vendor contract management
• Enhance & standardize workflow processes to achieve consistency in maintaining critical success factors
• Exercises discretion & independent judgment in critical processes focused on the organization’s revenue
• Promotes organizational efficiency, needed change & continuous quality improvements
• Compiles & prepares various status reports to analyze trends & make recommendations
• Defines & streamlines functional activities to ensure its effectiveness in maximizing utilization of asset & people resources
• Designs, develops & conducts training programs that are relevant & necessary for continuous team development

• Bachelor’s Degree in Health Care Administration, Business, or another related field or equivalent required
• Minimum of 7 years healthcare RCM & financial business intelligence management required
• HFMA CRCR certification a plus
• Possess strong managerial competencies in the areas of leadership & team development, managerial coaching, mentoring & situational assessment skills
• Be a change agent & capable of guiding the firm in initiating various change management initiatives
• Strong managerial acumen in setting corporate direction & aligning strategic goals to business plans
• Possess strong ethics & a high level of personal & professional integrity
• Possess strong analytical skills & able to interpret a strategic vision into an operational…