Member Care Senior Manager

Member Care Senior Manager

Position Title:

Member Care Senior Manager

Department:
Staff Engagement, Global Resource Team

Reports to:

Staff Engagement Director

This position is:
Full-time; support-raised; exempt.

Launch Global exists to mobilize churches to develop laborers and leaders who will reach unreached people groups with the gospel. The Member Care Senior Manager is a key leadership role responsible for ensuring that LG’s employees are equipped to thrive personally, spiritually, and professionally. Through proactive care, active engagement, and responsive intervention, the Senior Manager will lead the Member Care Team to meet the holistic needs of staff while building networks of trusted care resources.

The Staff Engagement Team invests in our staff’s well‑being and development, and empowers them to flourish in life and work—multiplying their Kingdom impact worldwide.

Launch Global is both an equal‑opportunity employer and a Christian organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, political ideology, or disability of an otherwise‑qualified individual.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), Launch has the right to, and does, hire only applicants who agree with Launch Global’s Statement of Faith, vision and mission, and conduct themselves in accordance with our religious beliefs.

This is a full‑time, support‑raised position. Launch Global provides training, resources, and coaching on how to raise your own financial support. Some expenses for this role are covered by the Staff Engagement budget. The average length of time it takes Launch Global staff to raise all required financial support is three months due to the excellent training provided.

• Resourcing care to all LG staff
  • Direct, organize, connect, and resource care provision for all LG employees.
  • Seek out thought leaders and organizations in the care field to implement best practices.
  • Demonstrate discernment to assess care needs and make appropriate referrals to professional clinicians, partner churches, or internal teams.
  • Build relationships with licensed counselors, overseas support providers, and ministry care organizations to expand a comprehensive care network.
  • Foster trust with ministry leaders and staff, ensuring every staff member feels valued, supported, and connected.
  • Maintain a high standard of care that is both beneficial and impactful.
• Leading the Member Care Team
  • Oversee and develop the Member Care Team members, recruiting for open positions as necessary.
  • Create structured accountability for ensuring Member Care Team members’ personal well‑being and ability to provide adequate care to others.
  • Ensure all segments of LG (LGI, LGUS, GRT) are receiving care tailored to their contexts.
  • Create healthy, collaborative relationships within the Member Care Team despite its dispersed nature.
• Proactive Care
  • Establish rhythms of regular engagement with every LG team and leader.
  • Coordinate annual care touchpoints for every LG staff member using a streamlined system of questions.
  • Develop tools to assess staff health and well‑being throughout their lifecycle with LG.
  • Gather staff feedback on care experiences to continually refine and improve systems.
  • Implement a plan for meaningful in‑person connections with staff to provide encouragement, debriefs, and support.
  • Manage the centralized repository of care resources on LG’s intranet, including tools for spiritual growth and handling topics like mental health, addiction, and conflict resolution.
• Active Care
  • Recruit professional counselors and caregivers for staff retreats, gatherings, and ongoing needs.
  • Provide guidance to leaders and staff for cultivating a culture of care across the organization.
  • Regularly check in with high‑level leaders, particularly the Senior Leadership Team (SLT), to support their well‑being.
  • Oversee staff sabbatical planning and preparation.
  • Equip staff with communication tools, marriage and personal retreat resources, and emotional wellness strategies.
  • Offer coaching to staff navigating…