Senior Account Manager

Senior Account Manager

Department: Account Management & Strategy

Employment Type: Full Time

Location: Remote or Hybrid, US

The Senior Account Manager will deliver exceptional client results by providing sound, innovative, strategic leadership to a portfolio of accounts through a rigorous discipline of account planning, strategy development, and project management. This role requires a blend of project management and fundraising acumen, with a focus on developing strategic thinking, analytical skills, and team leadership. The Senior Account Manager must possess a curiosity and willingness to learn and grow and the ability to present Allegiance Group + Pursuant (AGP) ideas, concepts, and points of view to clients.

Client Partnership

• Develops communication plans and client budgets with support from the Associate Vice President or Account Director, as needed
• Advances direct response practices in architected strategies
• Responsible for managing and executing projects on time, on budget and with excellence
• Balances the needs of the client with proven best practices to advance sound strategy and deliver strong results with support from the Associate Vice President or Account Director, as needed
• Focuses on making AGP an indispensable partner
• Presents AGP work through skillful written and verbal communication
• Confidently presents ideas and data insights to the Client
• Actively listens with the ability to identify client needs and respond accordingly
• Actively works to fully understand our Client’s business

Strategy & Project Management

• Facilitates strategic planning, internal communication, and ensures all cross-functional team members understand project parameters and scope of work
• Manages Client communication plan and workflow throughout the agency from project initiation to project completion and billing
• Keeps team members informed of project developments and addresses issues via regular status meetings and published status reports
• Proactively identifies and formulates solutions to potential project challenges
• Develops and organizes all project documentation including strategy documents, copy documents, and data request forms
• Reviews copy and design creative, production worksheets, print setups, and test emails to ensure work product aligns with project strategy
• Develops quality, innovative, and creative ideas with the support of the account team and the Associate Vice President or Account Director
• Leads highly productive meetings internally and with the Client
• Provides clear direction/constructive feedback to all departments

Fiscal Responsibility

• Closely monitors budget estimate and billing
• Meets with Finance monthly to reconcile project summaries and provides Client billing and closing direction
• Partners with the Associate Vice President or Account Director to identify opportunities to expand existing budget and reallocate unused budget dollars to new priorities

Personal Leadership and Development

• Embraces a culture of continuous learning
• Comfortable with change and can adapt as needed
• Fosters a climate of respect and collaboration
• Consistently demonstrates integrity, common sense, and professional maturity
• Seeks opportunities to test, learn, and grow to produce better results that drive expanded business with existing clients
• Instils confidence by exhibiting command of project work
• Actively works to develop professional skills by seeking out training and other development activities

Team Development

• Sets clear timelines and expectations to help hold cross-functional teams accountable
• Completes weekly agency resourcing to support prioritization of workload based across departments
• Facilitates productive and efficient team meetings with internal stakeholders and client contacts
• Ability to foster collaboration and accountability across team members to mitigate challenges and ensure project success
• Serves as a team leader on key projects and celebrates team wins

Qualifications

• Proven experience in account management
• Strategic planning
• Ability to manage competing priorities
• Strong interpersonal skills including strong verbal and written communication
• Collaborative, agile, proactive, and…