Analyst Ops Excellence

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts.

Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Analyst, Operations Excellence is a critical team member to the success of United Site Services’ operational strategy. This role supports the Director, Operations Excellence in developing and evolving Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) across field service operations. This role will own the data‑driven execution engine synthesizing performance metrics, identifying gaps and trends, and helping branch leadership drive accountability and continuous improvement in frontline performance.

This role will also support initiatives including but not limited to:
Route Sequence Compliance, Failure Rates, Overtime (OT%), Stem Time, Lytx Driver Behavior Scores, Gate Check Results, eDVIR Compliance, and other technician‑level operational metrics.

• Travels up to 25%, one week a month. Must be located within one hour from an airport.
• Partners with the Director of Operational Excellence to define, standardize, and document field SOPs aligned with enterprise goals.
• Translates strategic priorities into measurable KPIs across Technician, Branch, Market, and Region levels.
• Develops and maintains process documentation and reference materials to support standard adoption and sustainment.
• Owns and maintains recurring Sigma dashboards and ad hoc reports, ensuring data accuracy and usability.
• Monitors KPI performance, including route sequence adherence, OT%, stem time, gate check outcomes, and eDVIR completion rates.
• Contributes to the development of region and branch‑level scorecards and performance review materials.
• Conducts root cause analysis on lagging performance metrics and identifies improvement opportunities.
• Provides benchmarking, insights, and support for branch‑level deep dives and operational action plans.
• Collaborates with cross‑functional partners (Operations, Safety, Fleet, Procurement, HR) to ensure and improve data integrity.
• Develops and delivers communications, training materials, and tools to support metric and SOP adoption.
• Owns and continuously updates GM and OM playbooks with new tools, SOPs, and metrics.
• Participates in site visits, operational interventions, and regional operations calls to ensure field relevance and impact.
• Supports pilot testing and structured rollouts of new operational initiatives across the network.
• Performs other duties as assigned.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

• Education
  :
  Minimum 4‑Year / Bachelor’s degree in Business, Operations, Engineering, Supply Chain, or related field or equivalent combination of education and experience.
• Experience
  :
  Minimum 3 years in Operational Excellence, Field Operations, or Business Analytics roles.
• Skills & Abilities
  :
  • Demonstrated experience developing KPIs and operational dashboards that drive field performance and accountability.
  • Strong analytical background with the ability to translate data into actionable insights and operational decisions.
  • Hands‑on experience with field operations metrics, including route sequence compliance, safety/driver behavior scores, overtime trends, and technician productivity.
  • Proficiency in Excel, Sigma, Tableau, or similar analytics and data visualization tools required.
  • Proven ability to work cross‑functionally in matrixed environments to influence change and…