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IT Project Manager

Director of AI-Driven Service Recovery & Strategy

Job in Dallas, Dallas County, Texas, 75215, USA
Listing for: American Airlines
Full Time position
Listed on 2026-01-14
Job specializations:
  • Management
    IT Project Manager
Job Description & How to Apply Below
A leading global airline is looking for a Director of Service Recovery to enhance customer experiences through innovative service strategies. This role involves leading a team to anticipate customer needs, integrate advanced technologies, and implement robust service recovery processes. Ideal candidates should have at least 7 years of leadership experience, with an emphasis on ethical practices and collaboration. Join a company committed to creating an inclusive environment for its diverse workforce, while enjoying extensive travel perks and health benefits.
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