Director of Centralization

About Omninet Capital LLC

Omninet Property Management is the in-house operating platform for Omninet Capital, a private real estate investment and management firm focused on undervalued multifamily and commercial opportunities. The portfolio spans more than 8,500 multifamily units across nine states, concentrated in high-growth markets including Texas, Tennessee, Arizona, Florida, and Nevada. The Director of Centralization will play a key role in building and scaling the company's centralized operations model as the portfolio continues to grow.

Our edge is operational. Because we underwrite, close, and operate our own assets, every member of the acquisitions team works alongside the people ultimately responsible for executing the business plan. We combine institutional rigor with the speed and conviction of a principal investor, while increasingly leveraging AI and automation to accelerate underwriting, sharpen decision-making, and uncover opportunities others miss.

Job Summary

The Director of Centralization leads all centralized operations for Omninet Property Management across the full resident lifecycle — the pre-tour leasing experience, renewals, and delinquency — and directly manages the teams that execute each workflow on behalf of every community in the portfolio. This includes the Centralized Leasing team (Centralized Leasing Specialists), who own pre-tour lead follow-up, application completion, and renewal conversion, and the Central Delinquency team (Central Delinquency Agents), who own the delinquency workflow from first missed payment through resolution.

The Director sets the standards, staffing models, and performance targets for each workflow and is accountable for the end-to-end centralized operations experience across the portfolio.

A central priority of this role is leading the organization-wide launch, training, and adoption of EliseAI, Omninet Property Management's AI-powered leasing and resident communications platform, in full integration with Yardi. This includes standing up and training property-specific Elise AI models, partnering directly with on-site leasing and management teams to build their fluency with the platform, and driving change management across property-level and centralized teams.

The Director of Centralization also owns the entire delinquency experience across the portfolio — setting standards and overseeing operations from the first missed payment through resolution, including internal collections, payment plans, third-party collections, and eviction coordination — so that delinquency and bad debt are managed consistently, compliantly, and proactively at every community. Across all three workflows, the Director translates portfolio-wide performance data into standardized processes and interventions that raise conversion, renewal, and recovery outcomes portfolio-wide.

Responsibilities

• Hire, train, coach, and manage the performance of Centralized Leasing Specialists and other centralized operations staff; build clear career pathing within the centralization function.
• Set individual and team performance goals (call/contact volume, response-time standards, conversion rates); conduct regular one-on-ones and performance reviews.
• Develop onboarding and ongoing training programs covering leasing best practices, Fair Housing compliance, platform usage, and Omninet Property Management's brand voice.
• Build and maintain staffing models and shift/coverage plans that ensure every lead and renewal receives timely follow-up, including during peak leasing and renewal season.
• Lead the portfolio-wide launch of EliseAI, from implementation planning and property onboarding through go-live and post-launch optimization.
• Stand up, train, and continuously…