General Manager

The General Manager is a strategic leader accountable for elevating the brand’s image as a key cultural landmark while driving the boutique's operational and financial success
. This role is centered on delivering an unparalleled Luxury Experience and engagement that transcends standard retail, shifting the customer journey from transactional to deeply emotional. This role requires a visionary leader with a proven track record in high-end retail and/or hospitality management, strong business acumen, meaningful connection with artistic and cultural communities, and an innate ability to serve as the ultimate Brand Ambassador.

• P&L Ownership: Take full accountability for the boutique's Profit & Loss, managing all revenue streams and to ensure maximum profitability and operational efficiency
• Net Sales Achievement: Develop, implement, and drive a strategic business plan to achieve and exceed annual net sales objective
• Performance Analysis: Conduct deep-dive analysis of KPIs, sales trends, and market dynamics to identify strategic opportunities and implement corrective actions

• Luxury Experience Standards: Evolve and enforce the brand's luxury standards across all touchpoints, ensuring every client interaction is world-class, personalized and memorable, ultimately delivering a consistently elevated experience for the customer
• Luxury Engagement Planning: lead a sophisticated clienteling and Customer Relationship Management strategy to cultivate, retain, and grow a portfolio of VIP and high-net-worth customers, following the HQ guidelines. This includes overseeing the program of engagement activities to ensure it reflects the brand’s prestige, connects authentically with local communities, drives in-store traffic, and expands the customer base
• Brand Ambassador: Act as the principal face of the brand in the local market, embodying its values, heritage, and unique spirit
• Networking: Proactively build and maintain an extensive network of high-value local contacts (ex. concierges, stylists, key media, luxury community leaders, artists, etc.) to drive referral business and enhance the HAUS uniqueness
• PR Management: Strategically manage and represent the brand in different in-store events, collaborating with the Corporate PR team to maximize store activations and engagement
• Partnership Management: Identify, propose, and manage strategic local partnerships (e.g., hotels, art galleries, high-end services) to co-host events, acquire new clientele, and broaden the brand's reach, with the aim of increasing the community engagement

• Talent Management: Supervise recruiting and mentorship activities, developing a high-performing team, fostering a culture of excellence, accountability, and luxury service, through the coordination of the Store Manager
• Training & Development: Ensure continuous professional development for the team, particularly in product knowledge, luxury clienteling, and sales techniques
• Operational Compliance: Supervise all daily operations, including inventory management, security, facility maintenance, and compliance with all company policies and internal controls as well as the implementation of all the stakeholders processes within the store (i.e. VM, CRM, etc.), providing guidance to the Store Manager

• Minimum of 7+ years of progressive leadership experience in luxury retail, hospitality, or a related high-end consumer environment
• Exceptional business acumen, including strong skills in data-driven decision-making
• Experience in multi unit and high volume retail doors
• Superior interpersonal, communication, and presentation skills, with the…