Supervisor, Service Operations

Through organic growth and strategic acquisitions, we’ve assembled some of the most experienced leadership in the industry to guide our teams of highly-capable technicians, partners and subcontractors. With the right practical knowledge, training and clearances, our people have the skills and expertise to take on any job and work within any environment.

From new builds and whitespace fit-outs to professional and technical services, CPG offers a diverse range of career opportunities across our lines of business. Matching the pace of our customers and the industry at large, we’re one of the fastest-growing data center service providers in the country.

For over 20 years, CPG has been at the vanguard of the data center industry’s transformation, empowering organizations to store and deliver an unprecedented volume of data and applications to increasingly dispersed end-users. Today, CPG’s expertise extends far beyond simple construction or any one line of service – driven by the employees that make us a true partner to Fortune 500 companies, enterprise cloud providers and colocation data centers.

Competitive compensation with generous health and wellness options, retirement and paid time off

Growth opportunities across our lines of business

On-the-job training and professional development

Position:Supervisor, Service Operations

Location: Dallas, TX

Job :1479

# of Openings:1

TITLE:
Supervisor, Service Operations

LOCATION:
Dallas, TX (up to 50% travel)

POSITION SUMMMARY: The Supervisor, Service Operations provides day-to-day leadership of the Service team. The Supervisor ensures the safety and competency of the team to provide the highest levels of installation, commissioning, and maintenance of mission critical power.

The Supervisor ensures smooth and efficient delivery of critical facility services by leading, training, and assuring adequate job planning. Supervisors are the primary safety and competency leaders for our teams and drive our company culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide effective oversight, leadership and administration of safety processes and procedures.
• Travel to customer sites to manage the DC Power installations, replacements, and maintenances activities.
• Participate in the troubleshooting and ensure the resolution of any DC Power issues related to the line of business.
• Confirm the arrival of materials necessary for the project installations. Communicate frequently with the Project / Contract manager regarding any issues related to materials, equipment, or delays associated to the projects.
• Responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of CPG Technicians.
• Responsible for inter-team logistical and labor coordination as necessary for the DC Power team.
• Maintains a high quality of service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Contributes to team effort by accomplishing related tasks as needed.
• Accomplishes staff management by communicating job expectations.
• Delegate tasks and set deadlines.
• Perform site walks and estimating of potential new work.
• Review and approve weekly timesheets for your team.
• Be familiar with all applicable Federal, State, and local rules, codes, and regulations.
• Other assigned tasks as requested.
• Jobsite presence (50 to 75…