Manager of System Navigation
Listed on 2026-10-19
-
Management
Project & Program Management, General Management, Change Management -
Social Work
Manager of System Navigation
Pay Type:
Salary
FLSA:
Exempt
REPORTS TO:
Director of Shelter and Housing Flow
Min $63,000 Max $87,000
Housing Forward is the backbone organization leading one of the nation's most innovative and successful homeless response systems. Through theAll Neighbors Coalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration.
Housing Forward is entering its next chapter by implementing bold strategies to ensure no one is forced to sleep outside. The organization seeks strategic leaders who thrive in complex environments, build alignment across diverse stakeholders, and embrace a culture of continuous learning, collaboration, and innovation to drive system improvement.
The Manager of System Navigation leads the implementation and performance of Housing Forward’s systemwide navigation model across Dallas and Collin Counties. Working closely with the Director of Shelter Access, this position integrates navigation into shelter operations and supports timely transitions from homelessness to permanent housing and stabilization services.
The Manager supervises Housing Forward Navigation Coordinators who oversee contracted System Navigators. This position uses performance data to identify barriers, strengthen provider effectiveness, and reduce the time from navigator assignment to move-in.
The ideal candidate is an analytical, results-driven leader with strong supervisory, project management, and problem-solving skills who can drive improvements across multiple partners.
The Manager of System Navigation reports to the Director of Shelter and Housing Flow.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Program Implementation and Operations- Lead implementation and continuous improvement of navigation models across Diversion, Transitional Assistance, and Supportive Housing.
- Integrate navigation into shelter operations, establishing clear workflows for navigator assignments, housing planning, and timely exits.
- Establish consistent service expectations and operational standards across contracted navigation providers.
- Identify opportunities to improve coordination, efficiency, and housing outcomes across the system.
- Manage navigation performance and its contribution to systemwide housing exit goals, with particular emphasis on reducing the time from navigator assignment to move-in.
- Analyze provider performance and placement timelines to identify trends, bottlenecks, and factors affecting outcomes.
- Develop and implement data-informed performance improvement strategies and targeted technical assistance to strengthen navigation effectiveness.
- Supervise Navigation Coordinators responsible for day-to-day project management and performance coordination of contracted System Navigators.
- Establish clear expectations, provide coaching and performance feedback, and ensure Coordinators effectively monitor progress and address operational challenges.
- Foster a collaborative, results-focused team culture that emphasizes accountability, independent problem-solving, and continuous improvement.
- Partner with Shelter Operation Manager, navigation providers, shelter providers, the Landlord Engagement team, the Padmission Journey team, and other partners to address cross-functional barriers affecting housing…
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