Regional Equipment Manager

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Support the overall success of the gyms in their designated Region in their entirety including the safety, sanitation and efficiency of the gyms, financial success, employee experience and member satisfaction.

• Personnel Management and Leadership – Hire, teach, mentor and lead District Equipment Technicians in-person and remotely.
• Communicate with Executive Leadership, Regional Vice Presidents, Regional Managers and Gym Operations personnel appropriately.
• Outside Vendor Management – Identify, evaluate, establish, and maintain relationships with key outside vendors who will service our equipment.
• Communicate and coordinate with any external vendors that will complete repairs, parts or equipment.
• Provide support for projects as needed.
• Expert in all functions of equipment and amenities.
• Ensures management, completion and closure of all Open Wrench tickets for region.
• Manages maintaining a clean and organized inventory for region.
• Completes required manufacturer certifications when available (may require out-of-state travel).
• Ensures proper inventory and extra parts to ensure quick resolution and repairs.
• Completes required equipment checklist and inspection upon all visits to gyms.
• Mentors and leads District Equipment Technicians on managing local equipment service vendors.
• Partners with RVPOs to ensure gym staff are trained on entering tickets properly.
• Partners with RVP/RFMs to ensure all equipment in the region is up to organization standards.
• Supports technicians with parts inventory and ordering and creates creative solutions to avoid down time.
• Oversee and manage maintenance of company vehicle, maintaining a clean and organized inventory.
• Address concerns on social media platforms as they relate to facilities maintenance (e.g., Yelp reviews, member comments/inquiries).

• Minimum of 3 years of equipment management experience.
• Minimum of 1 year of Leadership/Management experience.
• 1-2 years of vendor management experience.
• Minimum of 1-2 years of multi-unit management; the Regional Maintenance Manager may oversee up to 25 locations depending on the market.
• Technical skills include general experience in the repair and maintenance of equipment and physical building.
• General knowledge of HVAC and/or electrical equipment.
• Understanding and commitment to all aspects of customer service.
• High standards regarding equipment function, cleanliness and presentation.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, positive, and empathetic to all levels of management, employees, customers, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills, particularly Excel.
• And, of course, someone who embraces our Core Values!

• Project coordination and scheduling.
• Vendor evaluation abilities – evaluate bids, estimates and invoicing.
• Diligence and a strong understanding of liability issues, general safety, and personal and/or public injury a must.
• Financial – Ability to interpret budgets and to provide recommendations.
• Administration – Understanding the function of the accounting/payroll departments and people management.
• Ability to exercise sound judgment when identifying and assessing equipment maintenance needs.
• Technology: computer literacy, extensive experience with CMMS systems and resource management.
• Utilize software, financial software, and…