Engagement Manager

Market Scale helps the world’s best B2B brands grow by turning the most underused asset in their business into a content engine: their people, customers, and partners.

Our platform (Market Scale Studio) makes it easy for teams to collect, produce, and publish high-quality user-generated content (UGC) at scale—without creating chaos for marketing leadership. It’s built to unlock subject matter experts across a company (executives, sales, engineers, customers) and turn their insight into approved, professional content that performs.

We’re hiring a Client Services Engagement Manager
—a proactive, coaching-minded relationship leader who loves helping clients win.

What You’ll Do (Your Portfolio + Your Daily Rhythm)

As an Engagement Manager, you will manage a portfolio of active client accounts and serve as the operational and strategic hub for their success.

Daily Responsibilities Client leadership & relationship management

• Own the ongoing relationship for a set portfolio of B2B clients
• Lead recurring check-ins, planning calls, and strategy sessions via phone and Zoom
• Monday–Friday during core business hours (flexible scheduling within that window)

Content enablement + coaching (this is a coaching role)

• Coach client stakeholders (marketing teams + internal contributors) on how to capture and submit content
• Help clients activate the “voices of the company” outside of marketing—making it easy for teams to contribute while maintaining marketing control
• Teach clients how to think about B2B content differently than B2C (precision, authority, trust, and relevance)

Program execution & production coordination

• Keep client programs moving: content requests, scheduling, show/podcast timelines, approvals, follow-through
• Partner with internal production teams to ensure content stays aligned with client goals and brand standards
• Maintain strong organizational systems: notes, timelines, deliverables, playbooks, and client documentation

Cross-functional collaboration

• Coordinate across teams to make sure the client experience is seamless—from content creation through publishing
• Flag risk early, solve problems fast, and drive momentum inside client accounts

Value delivery + performance thinking

• Translate client goals into a clear content plan that supports business outcomes (brand, pipeline, product launches, recruiting, thought leadership)
• Push for consistency and progress—without needing clients to micromanage the process
• Bring ideas: formats, shows, podcasts, campaigns, creative angles, and UGC plays that drive growth

Who This Role Is Perfect For

You’re someone who:

• Is naturally proactive and prefers to lead rather than react
• Loves coaching, teaching, guiding, and helping clients build capability
• Can balance relationship warmth with firm accountability
• Can juggle multiple clients while staying organized, calm, and effective
• Understands the nuance of B2B marketing and the realities inside enterprise and mid-market organizations
• Can speak confidently to marketing leaders about content strategy, cadence, and outcomes

Required Experience

• 5–10+ years in client services, account management, customer success, agency, or marketing services
• Proven track record managing multiple client relationships at once
• Strong executive communication skills (written + verbal)
• Comfort leading calls, presenting plans, and being the “driver” on engagements
• Comfort working independently in a remote environment

Strong Plus Skills (Not Required, But Valuable)

• Podcast production experience
• Video editing or media production experience
• Writing, PR, creative direction, design, or content strategy
• Experience supporting mid-market, upper mid-market, and/or Fortune 500 marketing teams
• Familiarity with content workflows, creative approvals, and multi-stakeholder programs
• A builder mindset: you can improve systems while running them

Role Logistics

• In-Office (Office located in downtown Dallas, TX)
• Hourly, W2 (this role has real responsibility and real ownership)

Benefits & Why This Role Is Different

• Medical benefits available (this is real—not a “maybe someday”)
• 401(k) with company match
• Work with a proven, established company helping elite B2B brands build modern media engines
• Use best-in-class tools and systems (including Market Scale’s proprietary platform) built to make content scalable
• A rare opportunity to develop your own media chops while helping clients build theirs—Market Scale is a place where people learn how content and distribution actually work at a high level
• You will work on programs that turn internal experts into trusted voices—fast, consistently, and with

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