Manager, Cross Category eCommerce, NMO

Manager, Cross Category eCommerce

Exemplar Luxury Group, formerly Saks Global, is the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer expertly curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most desired luxury brands and deep customer relationships enhanced by data-rich insights, Exemplar Luxury Group is committed to setting the standard of excellence for luxury retail.

The Manager, Cross Category eCommerce is a strategic leadership role responsible for driving the global site merchandising vision, optimizing the digital conversion funnel, and elevating the end-to-end customer journey across all device types. Operating at the intersection of commercial strategy, digital user experience, and technology, this individual architects global site turnover initiatives, leads end-to-end promotional campaign strategies, and oversees site discovery;

continuously auditing search, PLP performance, and product recommendations. As a core people leader, the Manager directly mentors and guides two digital specialists, translating overarching strategy into seamless daily execution. Anchored in data-driven decision-making, this role partners closely with Category Growth, Product Management, Creative, Marketing, and Leadership to champion a site experience that eliminates friction, maximizes conversion rates, and drives sustainable top-line revenue.

Develop and Execute Site Merchandising Strategy:
Define and implement a comprehensive global site merchandising strategy that aligns with overall business goals, category strategies, and marketing initiatives to maximize online sales, conversion rates, and average order value. Lead global site turnover initiatives.

Lead & Manage Specialists:
Directly manage, mentor, and develop two digital specialists. Establish operational workflows, delegate tasks effectively, and guide their daily execution to bring site strategies and promotional blueprints to life.

Promotional Strategy, Execution & Governance:
Architect end-to-end promotional content and navigation strategies for promotional events across all device types. Work cross-functionally with creative and marketing to bring your strategy to life across site placements, product tagging, and site navigation. Own quarterly review process to continuously refine promotional placements, creative content, and the sale site experience.

Search, PLP & Discovery Experience Monitoring:
Continuously audit live site search, PLP performance, and navigation across device types to identify friction points and critical issues. Partner closely with the product team to route fixes, advocate for enhancements, and influence the site experience.

Conversion Funnel Management & Optimization:
Maintain holistic ownership of the end-to-end digital conversion funnel. Analyze customer drop-off points from landing through checkout, championing A/B testing and UX enhancements to improve discovery, recommendation relevance, and checkout conversion.

Contribute to Website Enhancements:
Provide input and collaborate with the ecommerce and technology teams on website enhancements and features that will improve the overall online shopping experience and support merchandising goals.

Manage and Optimize Product Recommendations :
Implement and optimize product recommendation engines to personalize the shopping experience and drive cross-selling and up-selling opportunities.

Analyze Data & Generate Actionable Insights:
Utilize website analytics platforms (Adobe Analytics, Tableau, Looker) and performance data to evaluate site health, promotional performance, and discovery effectiveness, presenting findings and strategic recommendations to leadership.

Report on Site Merchandising Performance :
Regularly communicate site merchandising performance, key findings, and recommendations to leadership and relevant stakeholders.

Stay Informed of Industry Best Practices:
Continuously research and stay updated on the latest ecommerce trends, site merchandising techniques, and competitive landscape to identify opportunities for innovation and improvement.

Required Qualifications:

• 5–7+ years of experience in e-commerce, site merchandising, or digital business management.
• Proven track record of developing and…