Homeless Outreach Specialist

Position Summary

The Outreach Specialist is a crucial DDI homeless outreach program member. This role involves engaging with individuals experiencing homelessness, providing them with essential services, and connecting them to additional resources to transition them into stable housing and address underlying issues contributing to their homelessness.

• Engage with those experiencing homelessness Downtown through street outreach and partnerships with service providers, connecting individuals with case managers or other service providers as relevant to each case.
• Assist the coordinator and assistant manager with coordinating the efforts of DDI’s street outreach team.
• Record and maintain accurate data collection through the mobile tracking system on all engagements with the homeless.
• Refer individuals to appropriate community resources and support services.
• Conduct follow-up visits to ensure individuals receive the necessary services and support.
• Actively engage with homeless individuals to establish trust and understand their needs with a Housing First approach.
• Make referrals to agencies and shelters that meet the needs of homeless individuals.
• Attending weekly and monthly outreach meetings as directed.
• Perform other duties as assigned.

• High School diploma or GED certificate
• Minimum of one year in homeless services, outreach, or a related field.
• Excellent interpersonal and communication skills.
• Ability to work independently and as a part of a team.

Communication

Skills:

Effective verbal and written communication skills are crucial for interacting with homeless individuals, community stakeholders, and team members—the ability to convey information empathetically and respectfully.

Interpersonal

Skills:

Establishing rapport and building trust with homeless individuals to assist effectively and work well with diverse people, including colleagues, service providers, and community members.

Problem-Solving Abilities: Identifying issues faced by homeless individuals and determining appropriate solutions or referrals. Ability to think critically and make informed decisions in sometimes challenging and urgent situations.

Knowledge of Social Services: Understanding the social service systems and resources available to assist homeless individuals. Familiarity with the challenges associated with homelessness, including mental health issues and substance abuse.

Crisis Intervention

Skills:

Managing and de‑escalating crises calmly and effectively. Training in crisis intervention strategies.

Adaptability: Flexibility to work in varying environments and adapt to changing circumstances. Resilience in facing street outreach work's emotional and physical challenges.

Ethical Judgment: Upholding a solid moral code, ensuring confidentiality and respect in all interactions, and understanding and adhering to professional standards and organizational policies.

Teamwork and

Collaboration:

Working effectively within a team and contributing to a positive, supportive working environment. Ability to collaborate with other service providers and community partners.

Organizational

Skills:

Managing time and resources efficiently to meet the role's demands and maintaining accurate and timely records of interactions and services provided.

Self‑awareness and Self‑Management: Awareness of personal strengths, weaknesses, and boundaries. Ability to seek supervision support and self‑care to manage work‑related stress.

Advocacy: Advocating for the rights and needs of homeless individuals within the community and among stakeholders. Representing the organization and its mission effectively in various settings.

Technological Proficiency: Basic skills in using computers and other technology for data entry, reporting, and communication.

• Ability to walk, stand, or sit for extended periods while engaging with individuals on the streets or in other settings.
• Capability to navigate various terrains and areas, including streets, parks, and underpasses, to reach needy individuals.
• Stamina to work in various weather conditions, including heat, cold, rain, or snow, as outreach efforts are primarily conducted outdoors.
• Endurance to remain active and energetic throughout the workday, which may include long hours of standing or walking.
• Ability to lift, carry, and distribute supplies such as food, water, and clothing, which may weigh up to 50 pounds or more.
• Good vision and hearing are crucial for safely navigating outdoor environments and effectively communicating with individuals.
• Sensory awareness is beneficial to remain alert to potential environmental hazards or challenges.

Entry level

Full‑time

Other

Medical Equipment Manufacturing