Coordinator, Host Volunteer, FWC- Dallas

Coordinator, Host City Volunteer, FWC
26 - Dallas. This role sits within FIFA World Cup 2026 - Canada, Mexico and the United States. Volunteers are central to all FIFA events, and the Host City Volunteer Coordinator for Dallas will support the day-to-day delivery of the Volunteer Program, ensure the smooth operation of the Volunteer Center, and contribute to local recruitment objectives. The Volunteer Program aims to unite communities across North America and provides opportunities to engage fans and players while fostering social connection, civic pride, and volunteering growth in Host Cities.

At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The 2026 World Cup will be hosted by three countries (the United States, Canada and Mexico). This new format redefines excellence and creates opportunities for participation and engagement from fans and players. Now is your time to be part of the workforce creating this unique experience, and the Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, skills, and creating a movement to sustain and grow volunteering across Host Countries and Host Cities.

Reporting organizationally to FIFA’s Host City Manager, the Volunteer Coordinator for Dallas will help support Volunteer efforts for the FIFA World Cup 2026 that for the first time ever is hosting 48 teams and 1,200+ players across 3 countries and 16 cities.

FIFA is seeking a reliable, proactive, and service-oriented Host City Coordinator to support the day-to-day delivery of the Volunteer Program. This role is essential to ensuring the smooth and professional operation of the volunteer center, while creating a memorable experience for all attending candidates and volunteers supporting the operations. The coordinator will focus on customer service, operational excellence, and database management, aligning with the specific needs and strategic planning of each city.

The position contributes to building an integrated program across host cities, with a strong emphasis on achieving local recruitment objectives.

The main responsibilities of the Host City Volunteer Coordinator include:

• Logistics & Operational Support: Work with the Host City Volunteer Manager to ensure a seamless operational readiness of the Volunteer Center, including logistical setup and coordination, and operations through the recruitment phase of the Center. Assist in general upkeep of back-of-house areas, including office and break spaces. Assist with Volunteer Platform system maintenance. Coordinate with security, IT, and facility management as required to ensure a safe and functional venue.
• Recruitment Operations: Assist with the overall operations of the Volunteer Center. Manage the welcome desk and ensure positive first impressions for all arriving volunteers. Provide way finding assistance throughout the Volunteer Center, guiding attendees through various zones (e.g. check-in, video room, meeting pods, legacy zone). Respond to general inquiries from volunteers and staff in a professional and informed manner.
• Facilities & Hospitality: Monitor and restock food and beverage areas as needed for volunteers and staff. Support maintaining a clean and tidy environment to ensure a welcoming space for all attendees throughout the day. Report and resolve any process, facility, tech or equipment issues in a timely manner.
• Volunteer
  
  Experience:
  
  Ensure all spaces remain welcoming, functional, and aligned with FIFA's standards of experience. Be an on-site ambassador for the FIFA Volunteer Program, helping to create a positive and memorable journey for every participant.

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks,…