Virtual Triage RN Sr

Overview

Texas Oncology is looking for a Virtual Triage Nurse (RN) to join our team! These positions will support the Virtual Care Program and work remotely. Candidates may reside anywhere in Texas or outside Texas provided they hold an RN license recognized by the state of Texas. Texas Oncology is the largest community oncology provider in the country, treating half of all Texans diagnosed with cancer annually.

Our employees receive a competitive benefits package that includes medical, dental, vision, life insurance, short‑term and long‑term disability, generous PTO, 401k with company match, Wellness program, tuition reimbursement, employee assistance program, and discounts.

The telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, and documents all elements of care in the patient’s medical record. The nurse identifies high‑risk patients and directs care to appropriate resources. Under general supervision, the nurse provides professional care following national and organizational standards, and participates in company‑wide quality initiatives.

• Addresses patient calls, portal messages and emails in a timely manner concerning a wide range of symptom/side effect related topics.
• Assesses urgency of patient symptoms/side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization.
• Documents all conversations with patients to maintain a comprehensive medical record.
• Provides clear instruction and education to patients via telephone.
• Collaborates with physicians via electronic communication, face‑to‑face, or telephone to discuss patient care needs that cannot be addressed independently using standing orders or practice protocols.
• Sets up same‑day and/or future provider/infusion room appointments to address symptom management concerns.

• Graduate from an accredited program for professional nursing education; BSN preferred.
• Minimum of 3 years oncology nursing experience.
• Willing to consider a mid or senior‑level experienced candidate.
• Oncology or applicable specialty experience required.
• Current RN state license with the applicable State Board of Nursing.
• Current CPR certification required.

Traditional office environment. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly exposed to risk of blood‑borne pathogens, carcinogenic drugs and other clinic conditions.

Large percent of time performing computer‑based work. Must stand, use hands to finger, handle, or feel; reach with hands and arms; walk, talk or hear regularly; occasionally sit, climb or balance; stoop, kneel, crouch or crawl. Must frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds.

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care