Reclaim Specialist - Dallas TX

METTLER TOLEDO RECLAIM is a rapid-response product inspection service specializing in customized X-ray inspection solutions for food manufacturers across North America. Using industry-leading X-ray technology, advanced reporting tools, and highly trained personnel, we help customers quickly recover products, protect their brands, and maintain the highest food safety standards.

As a Reclaim Specialist, you will lead and execute X-ray product re-inspection projects at customer facilities and METTLER TOLEDO locations throughout North America. Serving as the primary on-site representative, you will play a critical role in delivering successful product recovery solutions while ensuring food safety, quality, compliance, and customer satisfaction.

This is a highly visible role that combines technical expertise, project leadership, customer interaction, and operational execution in a fast-paced environment. If you enjoy travel, problem-solving, and taking ownership of projects from start to finish, this is an exciting opportunity to make a direct impact. What you'll do

• Lead and execute X-ray re-inspection projects at customer sites and company facilities.
• Serve as the primary customer contact, providing professional communication and exceptional service throughout each project.
• Set up, validate, operate, and troubleshoot X-ray inspection systems and related equipment.
• Ensure inspections are completed accurately and in compliance with customer requirements, food safety standards, and company procedures.
• Coordinate and oversee temporary labor and customer-assigned personnel during project execution.
• Maintain accurate records, traceability documentation, validation reports, and project metrics.
• Monitor productivity, quality, and inspection effectiveness to ensure project goals are achieved.
• Manage product accountability, chain of custody, and proper handling of suspect and rejected materials.
• Communicate project updates, operational concerns, and customer needs to Operations Management.
• Support equipment maintenance, deployment readiness, logistics, shipping, and mobilization activities.
• Identify opportunities to improve operational efficiency, reporting accuracy, and customer satisfaction.
• Represent METTLER TOLEDO professionally during customer audits, project reviews, and on-site engagements.
• Travel extensively throughout North America to support customer projects.

• Lead mission-critical food safety and product recovery projects.
• Work with cutting-edge X-ray inspection technology.
• Enjoy a high level of autonomy and responsibility.
• Travel across North America and work directly with leading food manufacturers.
• Be part of a team dedicated to protecting consumer safety and customer brands.

• Ability to travel extensively, including frequent overnight stays.
• Flexibility to work varying schedules, including early mornings, evenings, extended shifts, weekends, and overtime when needed to support customer projects.
• Commitment to safety, quality, accuracy, and exceptional customer service.

• Ability to manage multiple priorities and adapt quickly in fast-paced production, warehouse, and customer environments.
• Strong computer skills, including Microsoft Office, Windows-based systems, data management tools, and cloud-based platforms.
• Self-motivated professional who can work independently with minimal supervision and a high degree of accountability.
• Strong communication and interpersonal skills, with the ability to build relationships at all levels of an organization.
• Customer-focused mindset with a commitment to delivering exceptional service and results.
• Proven leadership, team coordination, organizational, problem-solving, and decision-making skills.
• High attention to detail with a focus on accuracy, documentation, traceability, and compliance.
• Mechanical aptitude with the ability to troubleshoot equipment and operational issues; experience with X-ray inspection or related technologies is a plus.
• Demonstrated professionalism, integrity, adaptability, and commitment to continuous improvement.
• Ability to perform physical work, including standing, walking, bending, and lifting for extended periods.
• Post-secondary education in a technical, engineering, food science, manufacturing, operations, or related field preferred; equivalent combinations of education, training, and experience will be considered.

• Ability to travel extensively, including…