Quality Assurance Analyst – Call Quality & Compliance
Listed on 2026-11-05
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Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Regulatory Compliance Specialist, Quality Control - QC Analysts/Managers
Bank of America is seeking a Quality Analyst to monitor and evaluate the quality of contact center interactions and case reviews. You will document issues, generate performance metrics, and support feedback and education for employees and clients on the phone and online channels.
In this role, you will analyze adherence to regulatory requirements, administer defined procedures, and contribute to continuous improvement through testing activities and SLA compliance.
Consider building your career as a Quality Assurance Analyst – Call Quality & Compliance at Bank of America.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Dallas, TX, United States.
This opportunity is part of our work in Finance, Management & Operations.
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