Regional Quality Excellence Manager
Listed on 2026-11-06
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Quality Assurance - QA/QC
Quality Engineering, Regulatory Compliance Specialist, QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
- Regional RCA and Continuous Improvement:
Lead the deployment and consistent application of Root Cause Analysis and Continuous Improvement methodologies across regional projects, functions, and operational sites, ensuring alignment with global quality standards.
- Complex problem-solving:
Facilitate and support investigations into major non-conformities, recurring failures, customer concerns, and critical quality incidents using structured methodologies.
- Corrective and preventive actions:
Drive effective and sustainable Corrective and Preventive Actions (CAPA) to minimize recurring issues, strengthen process reliability, and improve operational performance.
- Performance monitoring:
Track RCA effectiveness, action closure, and business impact through defined KPIs, governance mechanisms, and regular performance reviews.
- Zero-Defect Framework:
Support regional deployment and governance of the Zero-Defect Framework, promoting defect prevention, risk mitigation, process discipline, and right-first-time execution.
- Quality maturity:
Monitor the progress and effectiveness of preventive quality initiatives and identify opportunities to improve regional quality performance and operational excellence.
- Quality Management System governance:
Support the implementation and continuous improvement of the Quality Management System (QMS), ensuring compliance with internal standards and applicable external requirements.
- Audit coordination:
Coordinate and support internal QMS audits and certification audits, including ISO 9001, across regional sites and functions.
- Audit findings and compliance:
Ensure timely closure of audit findings and corrective actions while driving systemic improvements in quality processes, documentation, and governance.
- Lessons Learned and customer experience:
Govern Lessons Learned processes, support Customer Experience initiatives, and use Voice of Customer feedback to identify recurring issues and prioritize improvement actions.
- Quality analytics and reporting:
Analyze quality trends, non-conformity patterns, customer feedback, audit findings, and performance indicators to identify systemic issues and improvement opportunities.
- Data-driven decision-making:
Contribute to regional quality reviews and reporting through dashboards, metrics, and analytical insights that support effective decision-making.
- Cross-functional collaboration:
Partner with Quality, Engineering, Project Management, Sourcing, Manufacturing, and regional leadership teams to strengthen quality practices and ensure consistent implementation.
- Capability building and coaching:
Coach and mentor teams in structured problem-solving techniques, including 8D, 5 Why, Fishbone, A3, CAPA, and Lean Six Sigma tools.
- Continuous improvement culture:
Encourage accountability, knowledge sharing, proactive risk management, and the adoption of best practices across regional teams.
- A bachelor's degree in Engineering, Quality, Manufacturing, Industrial Engineering, or a related discipline.
- At least 12 years of experience in Quality, Root Cause Analysis, Continuous Improvement, Manufacturing, Engineering, Project Quality, or Operational Excellence.
- Strong expertise in structured problem-solving methodologies, including RCA, 8D, CAPA, 5 Why, Fishbone, FMEA, and A3.
- Solid knowledge of Quality Management Systems, ISO 9001, non-conformity management, and Continuous Improvement methodologies.
- Experience leading or supporting internal and certification audits within an industrial, manufacturing, or regulated environment.
- Strong analytical skills and the ability to identify quality trends, recurring failures, systemic issues, and improvement opportunities using performance data.
- Excellent stakeholder management, influencing, and cross-functional collaboration skills, particularly in global or matrixed organizations.
- Fluent English communication skills, both written and verbal, with the ability to communicate technical findings and improvement recommendations clearly.
- A structured, process-oriented mindset, with strong problem-solving skills and the ability to manage complex quality challenges.
- Demonstrated ability to lead regional or cross-functional quality improvement programs and drive accountability without relying on direct authority.
- Understanding of Cost of Poor Quality (CoPQ), Lessons Learned, Zero-Defect methodologies, Customer Experience, and Voice of Customer concepts.
- Familiarity with quality analytics,…
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